support-engineer

Applied Materials is a leader in materials engineering solutions that are used to produce virtually every new semiconductor chip and advanced display in the world. The company excels in modifying materials at atomic levels on an industrial scale, enabling customers to transform innovative possibilities into reality. Applied Materials also engages in fostering innovation through venture investments, research, and joint development programs. As a major contributor to advanced technology manufacturing, they continue to push the boundaries of what's possible, focusing on improving future technology and energy-efficient computing.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels enables customers to transform possibilities into reality. These materials engineering solutions are the heart of the electronics you interact with daily. At Applied Materials, our innovations Make Possible a Better Future.



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Applied Materials

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Work closely with the customer to develop leading-edge processes for manufacturing advanced semiconductor chips
• Create hypothesis experiments and design of experiments (DOE)
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering issues
• Communicate with both internal stakeholders and the customer to achieve goals

Process Support Engineer

Process Support Engineer supporting advanced semiconductor processes at Applied Materials. Providing technical support and troubleshooting at multiple fab sites in Taiwan.

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement.

Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader.

Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: 
- Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025
- Leader in the Gartner Magic Quadrant for Personalization Engines, 2025
- #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines
- Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024
- The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025
- The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.

Insider One

• As a Technical Support Specialist, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.
• Your primary responsibility will be to support seamless experiences for our partners.
• Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider One platform.
• You will also contribute to building innovative products by advocating for partners, taking their feedback, and sharing it with the Product team to improve processes and product offerings.
• Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

Technical Support Specialist

Technical Support Specialist at Insider One supporting partners through troubleshooting and query resolution in a diverse, global environment.

• Provide advanced technical support and process expertise to key customer, Micron.
• Deliver high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex systems.
• Develop leading-edge processes to manufacture advanced semiconductor chips.
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics and compile reports on process engineering experiments.
• Troubleshoot complex problems and perform root cause analyses.
• Communicate with internal stakeholders and customer to achieve goals and build trust.

Process Support Engineer IV – Micron Account

Process Support Engineer at Applied Materials supporting Micron's semiconductor processes in Taiwan. Delivering technical support and troubleshooting for complex equipment and processes.

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. 

Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

Rockwell Automation

• You are responsible for providing on-site Drives, PLC, Motion, HMI and software products commissioning and troubleshooting as well as technical support on automation projects to Customers, involvement engineering and implementing field modernization.
• You are responsible for supplying good paperwork of field service and engineering. Ensure all related documents are good. Preparation and full provide.
• You are responsible for providing the right off site and on-site communication to products department.
• Fault analysis skills are required.
• You are responsible for providing the communication to customers on service relevant matters – schedule, working plan, service content, delivery progress, customer feedback response, follow-up action.
• You are responsible for providing automation project retrofit works.
• You are responsible for customer equipment /devices periodically maintenance and examination.
• You are responsible for project debug and programming.
• You are responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared.
• You will deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction.
• You will keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities.
• You will work closely with Delivery & Project Manager to guarantee customer acceptance.

Senior Field Service/Support Engineer

Senior Field Service/Support Engineer providing on-site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

For information on Citi’s commitment to privacy, visit on.citi/privacy.

Citi

• Update help content used by Knowledge Hub end users to service client inquiries
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions
• Conduct needs assessment and update content or develop content related solutions
• Research and seek out solutions to inquiries on help content and all other open items
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls

HR Operations Support Analyst 2

Operations Support Analyst providing operational support services at Citi. Liaising between operations staff and clients while maintaining documentation and account management.

Hybrid Support Engineers roles in Taiwan

Browse 5 hybrid support engineers roles hiring in Taiwan plus related opportunities such as it support.

5 jobs found

Process Support Engineer

Applied Materials

Technical Support Specialist

Insider One

Process Support Engineer IV – Micron Account

Applied Materials

Senior Field Service/Support Engineer

Rockwell Automation

HR Operations Support Analyst 2

Citi