Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- Operations Support Analyst providing operational support services at Citi. Liaising between operations staff and clients while maintaining documentation and account management.
Responsibilities
- Update help content used by Knowledge Hub end users to service client inquiries
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions
- Conduct needs assessment and update content or develop content related solutions
- Research and seek out solutions to inquiries on help content and all other open items
- Monitor work progression ensuring completion of assignments by requested due date
- Ensure consistent application of team process controls
Requirements
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills in both English and Chinese
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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