Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
About the role
- Technical Support Specialist at Insider One supporting partners through troubleshooting and query resolution in a diverse, global environment.
Responsibilities
- As a Technical Support Specialist, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.
- Your primary responsibility will be to support seamless experiences for our partners.
- Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider One platform.
- You will also contribute to building innovative products by advocating for partners, taking their feedback, and sharing it with the Product team to improve processes and product offerings.
- Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.
Requirements
- 1–2 years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- Strong verbal and written communication skills in English
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- A natural problem solver with a positive attitude and a love for helping others succeed
- Good debugging/troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages is a plus
- Located in Taipei, Taiwan
Benefits
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
- Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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