it-support

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit.

To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

OpenAI

• Troubleshoot hardware, software, and network issues
• Resolve incoming support requests promptly
• Coordinate with vendors for equipment procurement and maintenance
• Actively participate in IT process and systems improvement initiatives

IT Support Specialist

IT Support Specialist responsible for troubleshooting hardware, software & network issues. Join OpenAI's IT team in Singapore to enhance employee experience with effective IT solutions.

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place".  Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Digital Realty

• Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
• Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
• Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
• Develop internal cross function quality gates to ensure success of the function
• Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction.
• Partner with Customer Success Managers to ensure successful execution of strategic customer audits
• Participate in the Global Customer Audit community to drive improvements and global consistency
• Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
• Willingness to travel in the subregion for on-site customer audits
• and many more....

Regional Customer Audit Manager

Customer Audit Manager ensuring completion of customer audit requests and leading on-site audits in APAC region. Collaborating with internal teams to meet customer expectations and drive audit process improvements.

Funding Societies | Modalku Group is Southeast Asia’s largest SME digital financing and debt investment platform. The company specializes in short-term financing options for SMEs, which are funded by individual and institutional investors. They offer a range of financial products, including Micro Loans, Business Term Loans, Revolving Credit Lines, and several financing options backed by accounts and property, designed to support young companies less than two years old. Funding Societies aims to close the SME financing gap in Southeast Asia, providing convenient and accessible financial opportunities. Since its inception in 2015, the company has facilitated over S$2 billion in business loans, reflecting its commitment to empowering SMEs with equitable financial access. Backed by major investors like SoftBank Ventures Asia Corp and Sequoia India, Funding Societies provides a positive impact on societies in the region by enabling SMEs to thrive.

Funding Societies | Modalku is the pioneer of SME Digital Financing Platform and Debt Investment Platform in Southeast Asia. We accelerate business growth by fast financing which is crowdfunded by retail and institutional investors as well as high-net-worth individuals. Founded in 2015 in Singapore, Funding Societies | Modalku is currently licensed and operating in Singapore, Indonesia, Malaysia, and Thailand. We have also achieved global accolades for its works on financial inclusion to make financing accessible to SMEs in Southeast Asia, which includes the MAS FinTech Award, the Global SME Excellence Award from United Nations, and the prestigious global Fintech100 by KPMG and H2 Ventures.Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access to Southeast Asia.

Funding Societies | Modalku Group

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.

IT Engineer

IT Engineer supporting employees at Funding Societies | Modalku, an SME digital finance platform in Southeast Asia. Enhancing IT support procedures and compliance in a hybrid work environment.

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

Civica is a market leader in business-critical software, digital solutions, and managed services, helping more than 3,000 major organizations around the world to transform the way they work. Above all, in the markets we serve, people matter. Combining exceptional customer focus, experience and commitment, it is our people and values that sets us apart.Civica US is part of the Civica Group and operates across State & Local Government, Healthcare, Public Safety, Justice & Courts markets. In the US we are a leader in master data management (MDM), enterprise master patient index (EMPI)/matching, provider directory, CRM integration and technology solutions for municipal governments and healthcare providers. Our specialist Authority suite manages and improves disparate components across public safety, emergency response, regulatory control and law enforcement to protect people and places while delivering efficient customer services and administration.In addition to the US, we also operate in the United Kingdom & Ireland, Australia, New Zealand, Canada and Singapore.Visit www.civica.com to discover how we can help you transform the way you work!

Civica US

**Why you will love this opportunity as Helpdesk Support Executive, Level 1 at Civica**

As a Level 1 Helpdesk Support Executive, your responsibilities will include monitoring and providing operational support for the Library Management System and the Healthcare Costing System located in Singapore.

You will be ensuring system stability, prompt resolution of issues, and consistent delivery of services to users.

**Duties**

- Responsible for technical software support to end users

- Troubleshooting of Spydus Library Management Software and Healthcare Costing System.

- Manage, track and escalate support cases logged online or via phone

- Diagnose and solve software faults

- Monitor and maintain computer systems and networks

- Maintain the SLA of customers

 Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

Helpdesk Support Executive, Level 1

Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.

Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.  

We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,400+ lounges and travel experiences, helping to elevate the journey into something special.   

Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

Collinson

• Supervise, mentor, and motivate a team of Customer Technology Services Engineers, supporting their professional growth, conducting regular performance reviews, and coordinating training or upskilling as needed.
• Allocate and balance work assignments based on team capacity, project priorities, and customer needs, ensuring timely completion of tasks and optimal resource utilization.
• Monitor daily CTS activities, track key metrics, and drive continuous improvement initiatives to enhance service quality and efficiency.
• Facilitate effective communication within the team and with other departments, ensuring shared understanding of goals, expectations, and best practices.
• Work closely with customers (internal and external) to understand their technology needs, fulfil service requests, resolve incidents, and ensure high levels of customer and CTS Engineer satisfaction.
• Provide guidance and support to CTS Engineers on complex technical issues; serve as an escalation point for critical / major incidents.
• Collaborate with other stakeholders on project planning, implementation, and post-project reviews when CTS Engineers are needed for project support.
• Maintain clear records on team performance, workload distribution, customer feedback, and areas for improvement; provide regular updates to management.
• Must be willing to support or temporarily cover other Team Leads and/or their teams in the event of Team Lead absences or gaps in coverage, be on-call in the event of a major incident. Coordinate team scheduling, shift rotations, and holiday/on-call coverage to support 24x7 operations.

Senior IT Manager – APAC

Sr. IT Manager leading Customer Technology Services Engineers at Collinson in APAC. Responsible for managing team performance and ensuring customer satisfaction through effective technology solutions.

Hybrid IT Support Technicians roles in Singapore

Browse 5 hybrid it support technicians roles hiring in Singapore plus related opportunities such as support engineer, network operations and network engineer.

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