IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Engineer supporting employees at Funding Societies | Modalku, an SME digital finance platform in Southeast Asia. Enhancing IT support procedures and compliance in a hybrid work environment.
Responsibilities
- Configure and deploy new desktops/laptops/mobile devices for employees.
- Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
- Build, maintain, and improve inventory of IT assets.
- Support and troubleshoot endpoints, network devices, and peripheral issues.
- Continuously improve IT support procedures and checklists.
- Manage regional IT infrastructure across multiple locations.
- Manage operations and requests for directory and authentication.
- Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
- Assist in periodic audits on user access to systems.
- Create, modify, and troubleshoot Jira Project boards.
- Write scripts and code to automate repetitive tasks and system configurations.
- Conduct awareness training for users.
- Provide second- and third-tier technical support for user access enquiries.
- Actively perform ticket management and participate in project meetings/audits/inspections.
- Participate in ongoing and new projects in the IT & Enterprise Security team.
- Monitor automation systems and perform regular maintenance to ensure reliability.
Requirements
- 5+ years of experience in the same role.
- A degree in Computer Science, Information Technology (IT), or related fields
- Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
- Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
- Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
- Excellent problem-solving, communication, and interpersonal skills
- Ability to simultaneously handle multiple assignments
- Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.
Benefits
- Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity
Job title
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Degree requirement
Tech skills
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