it-support

Girls For Girls Africa Mental Health Foundation is an organization focused on improving mental health across Africa. Their work involves a global community of mental health innovators including researchers, practitioners, policy-makers, and advocates. Their mission includes promoting mental health, supporting mental health integration into general healthcare, and providing innovative resources and ideas to improve mental health services. They focus on addressing mental, neurological, and substance use disorders and provide platforms for sharing knowledge and innovations in mental health services across different parts of the world.

We work with Women, girls and adolescents who have been affected by ‘sexual and gender-based violence’  (SGBV) in Mombasa and the coast province of Kenya. G4G also provides support to their  caregivers and is developing a corporate wellness support program for corporations. 
Mission: Empowering survivors of sexual and gender-based violence and marginalized individuals to  reclaim their autonomy, fostering resilient communities with access to justice and holistic well being. 
Vision: 
A future where every survivor's journey from trauma to empowerment becomes a beacon of  hope, transforming communities and driving societal change. 

#Survivor led #TraumaInformed NGO  Offering Psychosocial Support to Survivors,Caregivers & Adolescents| 2022 Innovator 
@Ember_mh
 & UNICEF-AU |ED 
@AuthorQueentah

Girls For Girls Africa Mental Health Foundation

• The IT Support Officer provides advanced technical support to the internal organization.
• Responsible for the administration, security, and optimization of software and hardware systems.
• Install and configure laptops and other hardware.
• Manage employee access to all relevant accounts with a primary focus on expert-level Google Workspace administration.
• Leverage Remote Monitoring and Management (RMM) tools to centrally track, manage, and secure devices.
• Lead the administration of antivirus policies across the organization.
• Resolve technical issues via phone and remote support, handling the most complex escalations.
• Maintain hardware stocks and software licenses while ensuring high-quality purchases at competitive prices.

IT Support Officer

IT Support Officer responsible for technical support, administration, and optimization of systems for Tiko. Focused on Google Workspace and endpoint security to ensure a secure digital environment.

proSapient provides a comprehensive primary research and expert networking service to institutional investors, consultants and corporate clients around the world. Our advantage is the speed and accuracy we deliver actionable intelligence and relevant experts to our customers, giving them the edge they need to achieve their commercial ambitions. This is made possible by our technology which is driven by artificial intelligence, separating us from other providers of market information.

proSapient

- Providing 1st line technical support to end users on desktops, laptops, printers, conferencing equipment, and office IT infrastructure.  
- Maintaining daily checks across the IT infrastructure to ensure maximum uptime and compliance.  
- Troubleshooting and resolve issues with hardware, software, operating systems (Windows/macOS), and collaboration tools (Microsoft 365, Teams, Zoom, etc.).  
- Managing the new starter and leaver processes, including workstation setup, account provisioning/deactivation, hardware distribution, and access control.  
- Escalating more complex issues to the global IT team while maintaining ownership and communication until resolution.  
- Maintaining and updating documentation for local IT procedures and technical solutions.   
- Ensuring compliance with global IT policies, standards, and security protocols.   
- Assisting with IT asset tracking, hardware inventory, and procurement.  
- Participating in regular IT maintenance, upgrades, and project rollouts across the EMEA offices.   
- Effectively demonstrating a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to maintain overall employee satisfaction.  
- Leveraging critical thinking skills to find practical workarounds and permanent solutions. 

Junior IT Support – Helpdesk

Providing IT support in Lisbon office for proSapient's client knowledge services. Handling technical issues, user support, and maintaining IT infrastructure compliance.

GuestWorld is a company founded in 2016 that operates in the outsourcing sector, providing services across various business areas. The company’s primary goal is to deliver excellent services to clients while fostering strong, trust-based relationships and mutual growth with employees. GuestWorld places a significant emphasis on the well-being and happiness of its staff, offering ongoing training and development opportunities in a dynamic and welcoming environment, in addition to unique team-building events and celebration of holidays.

Somos uma empresa de consultoria informática com muita experiência, especializada nas diferentes áreas no ramo informático, sempre tendo por base as boas práticas do ITIL.
 Temos técnicos e consultores altamente especializados, em constante aprendizagem, comprometidos com as exigências do mercado e sempre mantendo o foco nas necessidades dos nossos clientes.
 Fornecemos todo o tipo de equipamento, aplicações e soluções de comunicação que as empresas necessitam, bem como aconselhamento sobre os mesmos.

GuestWorld

• First- and second-line technical support to users
• Diagnosis and resolution of hardware issues
• Installation, configuration and maintenance of software (Windows, Microsoft 365, corporate applications)
• Troubleshooting of systems, networks and workstations
• Management of equipment (preparation, configuration, replacement and inventory)
• Preparation of documentation for technical procedures and best practices
• Identifying opportunities for continuous improvement and automation of tasks and procedures.

IT Technician

IT Technician providing first and second line technical support in a dynamic team at GuestWorld. Handling hardware issues and software installations while fostering continuous improvement.

We are LEGO® Education. For more than 40 years we have been working with teachers and educational specialists like you to deliver playful learning experiences that bring subjects to life in the classroom and make learning fun and impactful. We have a wide range of physical and digital educational resources that encourage students to think creatively, reason systematically and release their potential to shape their own future.

Our solutions for teaching and hands-on learning inspire interest in Science, Technology, Engineering, Arts and Math (STEAM), targeted at preschool, elementary and middle school. These are based on the LEGO® system for playful learning combined with curriculum-relevant material and digital resources.

With educational sets, lesson plans and curriculum material, assessment tools and teacher training and support, we can help you meet your curriculum objectives and provide you with the tools you need to make learning inspiring, engaging and effective.

Expanding the knowledge and building academic and 21st century skills will create active, collaborative, lifelong learners. Together with educators, we aim to enable every student to succeed in education and be prepared for future life challenges.


LEGO Education

• Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
• Maintain the Workspace Automation roadmap.
• Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
• Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
• Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
• Develop and maintain documentation for all automation processes and workflows.
• Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
• Stay up-to-date with industry trends and advancements in automation technologies.
• Conduct training sessions and workshops to educate staff on automation tools and best practices.
• Ensure service desk SLA’s are met.
• Actively contribute to increasing the company's resilience against modern security threats.
• Manage IT assets procurement, and maintain the IT inventory up to date.
• Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.

IT Manager

IT Manager role focused on leading workspace automation technologies in Lisbon. Collaborating with teams to drive innovation and deliver seamless workspace experiences.

knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place.

Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings.

Since 2015, we have been combining our clinical and operational intelligence, serving millions of people and enabling more than 2.5 million clinical interactions in over 12 countries. With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life. 

For more information, visit [www.knokcare.com](http://www.knokcare.com/)

ISO 27001 certified

Recognised as #3 in Deloitte’s Technology Fast 50 2023 Portugal list

Proud supplier of the G-cloud 13 Framework

Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook

knokcare

• Manage and maintain the company's IT systems, networks, and applications, ensuring they function properly and securely;
• Provide technical support and troubleshooting assistance to employees, clients, and providers;
• Collaborate with external providers to ensure compliance with regulatory standards and security measures, while also managing relationships with vendors and service providers;
• Develop and implement IT policies and procedures to enhance security and efficiency, in alignment with regulatory requirements;
• Monitor IT performance and security metrics, identifying and addressing any vulnerabilities or risks;
• Stay up-to-date with IT trends and technologies, making recommendations for upgrades or enhancements to improve the company's IT infrastructure;
• Train and educate employees on IT best practices and security awareness.

IT Specialist

IT Specialist responsible for managing IT systems and networks at knok. Ensuring compliance with security standards and supporting users in the healthcare industry.

• Management and maintenance of IT environments across Cloud and on-premises infrastructures
• Implementation and administration of solutions based on Microsoft and Cloud technologies
• Database management and optimization
• Administration of Linux systems.

Senior IT Technician

Senior IT Technician sought for managing hybrid IT environments and implementing Microsoft solutions at GuestWorld. Requirements include proficiency in Microsoft technologies and experience in IT management.

Batmaid is Switzerland's leading home cleaning company, offering high-quality cleaning services for homes, businesses, and end-of-tenancy situations. Established in 2015, Batmaid employs and insures all its cleaners under permanent contracts, adhering to the sector’s Collective Bargaining Agreement. Their services are customizable through a user-friendly app, allowing clients to book and manage cleanings with ease. Batmaid aims to provide a hassle-free experience, lifting the burden of employer responsibilities from the client, and ensuring all social charges and insurances for cleaners are managed by the company. With excellent reviews and a strong presence across Swiss cities, Batmaid is dedicated to enhancing the quality of life by providing tailored cleaning support for all, including students, new parents, and those recovering from injury.

Batmaid is a Swiss cleaning company that simplifies your life by bringing well-being hospitality into your home while fighting the black market and work precarity across Europe. 

Focused on innovation and technology, we enable our customers to book quickly and easily a cleaning service that meets their needs.

Batmaid operates in Switzerland, Luxembourg, France, Italy, Poland, Germany, Netherlands, Belgium. Many more are yet to come. 

The company was founded by Andreas Schollin-Borg in 2015 and is headquartered in Lausanne, Switzerland.

For more information, visit our company site at www.batmaid.ch or our career site at https://careers.batmaid.com/en.

#batmaid #ethicalcleaning #fightblackmarket

Batmaid

• Act as the first responder for user issues or requests raised through dedicated channels.
• Guide users where a functionality exists to complete request
• Execute changes where these are within remit
• Escalate to Level 2 issues that cannot be resolved directly by user or yourself
• Add and remove access to different tools and systems according to profile of user onboarded, offboarded or undergoing change of scope
• Update and maintain the logic present within business tools such as 3CX and Zendesk, according to user needs
• Maintain and update user documentation and process manuals
• Document requirements and processes for new developments under guidance of Product Manager
• Conduct basic, structured training for new users or for refresher training
• Write and issue communications relating to incidents, changes and new developments

Senior IT Support Specialist

(Senior) IT Support Specialist serving internal IT-related matters. Supporting Batmaid, Europe’s leading digital platform for home cleaning services in user issues and access management.

Hybrid IT Support Technicians roles in Portugal

Browse 7 hybrid it support technicians roles hiring in Portugal plus related opportunities such as support engineer, network operations and network engineer.

7 jobs found

IT Support Officer

Girls For Girls Africa Mental Health Foundation

Junior IT Support – Helpdesk

proSapient

IT Technician

GuestWorld

IT Manager

LEGO Education

IT Specialist

knokcare

Senior IT Technician

GuestWorld

Senior IT Support Specialist

Batmaid