IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
About the role
- IT Manager role focused on leading workspace automation technologies in Lisbon. Collaborating with teams to drive innovation and deliver seamless workspace experiences.
Responsibilities
- Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
- Maintain the Workspace Automation roadmap.
- Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
- Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
- Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
- Develop and maintain documentation for all automation processes and workflows.
- Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
- Stay up-to-date with industry trends and advancements in automation technologies.
- Conduct training sessions and workshops to educate staff on automation tools and best practices.
- Ensure service desk SLA’s are met.
- Actively contribute to increasing the company's resilience against modern security threats.
- Manage IT assets procurement, and maintain the IT inventory up to date.
- Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.
Requirements
- Proven experience in automation technologies, project management, and team leadership, at least for 3 years.
- Experience in supporting remote workers.
- Familiar with user account provisioning and management.
- Experience managing Mac, Windows, and Linux end-user workstations.
- Hands-on experience in networking, routing, and switching.
- Knowledge of best practices around management, control, and monitoring of server infrastructure.
- Experience with firewalls, VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Familiarity with backup and recovery software and methodologies.
- Ability to assign work, coordinate the and to follow up diligently.
- Excellent problem-solving skills, with the ability to analyze complex systems and processes.
- Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
- English speaking proficiency.
Benefits
- Hybrid work
- Lunch allowance provided by the company
- Extra paid leave (25 days per annum)
- Health and dental insurance
- Wellness benefits
- Transport allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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