IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.
About the role
- IT Manager role focused on leading workspace automation technologies in Lisbon. Collaborating with teams to drive innovation and deliver seamless workspace experiences.
Responsibilities
- Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
- Maintain the Workspace Automation roadmap.
- Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
- Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
- Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
- Develop and maintain documentation for all automation processes and workflows.
- Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
- Stay up-to-date with industry trends and advancements in automation technologies.
- Conduct training sessions and workshops to educate staff on automation tools and best practices.
- Ensure service desk SLA’s are met.
- Actively contribute to increasing the company's resilience against modern security threats.
- Manage IT assets procurement, and maintain the IT inventory up to date.
- Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.
Requirements
- Proven experience in automation technologies, project management, and team leadership, at least for 3 years.
- Experience in supporting remote workers.
- Familiar with user account provisioning and management.
- Experience managing Mac, Windows, and Linux end-user workstations.
- Hands-on experience in networking, routing, and switching.
- Knowledge of best practices around management, control, and monitoring of server infrastructure.
- Experience with firewalls, VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Familiarity with backup and recovery software and methodologies.
- Ability to assign work, coordinate the and to follow up diligently.
- Excellent problem-solving skills, with the ability to analyze complex systems and processes.
- Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
- English speaking proficiency.
Benefits
- Hybrid work
- Lunch allowance provided by the company
- Extra paid leave (25 days per annum)
- Health and dental insurance
- Wellness benefits
- Transport allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Manager overseeing the design and delivery of enterprise infrastructure services across cloud and data centers. Leading a team to ensure scalable platforms for project execution and business continuity.
Enterprise Architect specialized in AI for Reale ITES defining and implementing technological AI strategies. Collaborating across teams to enhance AI integration and performance metrics.
Helpdesk Team Leader for TfL M&E contract ensuring effective support and team management on night shifts. Promoting service standards and continuous improvement in operations.
IT Engineer managing IT assets and vendor relationships at Hinge Health. Resolving IT requests and leveraging automation in processes to enhance efficiency.
Senior Funding Scrutiny & Audit Specialist at Multiverse ensuring funding compliance and executing audits for apprenticeship programs. Collaborating with stakeholders and analyzing funding data.
Helpdesk intern providing technical support to employees at tech - marketing startup ORBIDI in an innovative environment. Collaborating on systems and connectivity for enhanced productivity.
IT Audit Manager responsible for managing client portfolios and supporting junior team members. Join Menzies for an impactful culture focused on growth, innovation, and collaboration.
IT Audit Manager supporting technology risk and advisory services at Menzies. Overseeing audits, managing client portfolios, and mentoring junior staff.
Tier 2 IT Support Specialist providing technical support for Commonwealth of Pennsylvania users and infrastructure. Troubleshooting hardware/software issues and ensuring compliance with state policies.