IT Manager role focused on leading workspace automation technologies in Lisbon. Collaborating with teams to drive innovation and deliver seamless workspace experiences.
Responsibilities
Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
Maintain the Workspace Automation roadmap.
Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
Develop and maintain documentation for all automation processes and workflows.
Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
Stay up-to-date with industry trends and advancements in automation technologies.
Conduct training sessions and workshops to educate staff on automation tools and best practices.
Ensure service desk SLA’s are met.
Actively contribute to increasing the company's resilience against modern security threats.
Manage IT assets procurement, and maintain the IT inventory up to date.
Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.
Requirements
Proven experience in automation technologies, project management, and team leadership, at least for 3 years.
Experience in supporting remote workers.
Familiar with user account provisioning and management.
Experience managing Mac, Windows, and Linux end-user workstations.
Hands-on experience in networking, routing, and switching.
Knowledge of best practices around management, control, and monitoring of server infrastructure.
Experience with firewalls, VPN’s remote implementation, troubleshooting, and problem resolution is desired.
Familiarity with backup and recovery software and methodologies.
Ability to assign work, coordinate the and to follow up diligently.
Excellent problem-solving skills, with the ability to analyze complex systems and processes.
Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
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