IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Manage and maintain the company's IT systems, networks, and applications, ensuring they function properly and securely;
- Provide technical support and troubleshooting assistance to employees, clients, and providers;
- Collaborate with external providers to ensure compliance with regulatory standards and security measures, while also managing relationships with vendors and service providers;
- Develop and implement IT policies and procedures to enhance security and efficiency, in alignment with regulatory requirements;
- Monitor IT performance and security metrics, identifying and addressing any vulnerabilities or risks;
- Stay up-to-date with IT trends and technologies, making recommendations for upgrades or enhancements to improve the company's IT infrastructure;
- Train and educate employees on IT best practices and security awareness.
Requirements
- Bachelor's degree in Computer Science, Information Technology or Professional Course (CET) in one of those areas: Cybersecurity, Information Technology Systems or Networking;
- Strong understanding of IT systems, networks, and applications;
- Familiarity with cloud computing principles and architectures is a plus;
- Awareness of the importance of security in IT operations;
- Excellent verbal and written communication skills, with the ability to communicate effectively with different teams across the organisation.
- Proficient in English, both written and spoken;
- Ability to work well under pressure and prioritize tasks effectively.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PT
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