support-engineer

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.

Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.

Customers trust Agilent for solutions that enable insights...for a better world.

Agilent Technologies

• Provide technical support to external customers utilizing remote diagnostic capabilities
• Identify customer issues and provide a high level of reactive and proactive technical services
• Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
• Remote trouble shooting on hardware and software
• Providing problem resolution to optimize the efficiency and uptime availability of customer systems

Support Engineer – Chromatography, Italian Speaking

Remote Support Engineer providing technical support for Agilent's chromatography products like GC, GCMS, LC, etc. Join an international team delivering remote assistance to life science customers.

Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation.

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets.

We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. 

Emerson

• Resolves technical issues for customers focusing on Enterprise and Strategic Tiers
• Partners with Sales to recommend a support strategy for targeted accounts.
• Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions.
• Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers.
• Educates other TSEs through advanced or customized trainings & continuous educations.
• Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise.
• Consistently recommends KCS methodology in all cases and escalations.
• Provides feedback on improvements to the customer experience to relevant teams cross-functionally.
• Reports design, reliability, or maintenance issues or bugs to R&D.
• Contributes to team development by sharing customer insights.

Technical Support Engineer – m/f/d

Technical Support Engineer at Emerson supporting customers with technical problems and solutions. Collaborates across teams to enhance product performance and customer satisfaction in technical inquiries.

Eutelsat Group is a leading telecommunications company that specializes in satellite communications. With a diverse workforce representing 79 nationalities, Eutelsat emphasizes intellectual curiosity and expertise in its employees. The company offers a range of solutions and services, including satellite broadcasting and broadband connectivity, aimed at enhancing communication and data transfer across various sectors.

Eutelsat Group is a global leader in satellite communications, delivering connectivity and broadcast services worldwide. It’s the first fully integrated GEO-LEO satellite operator with a fleet of 37 Geostationary satellites and a Low Orbit earth constellation of more than 600 satellites. 🛰Via our global fleet of satellites and associated ground infrastructure, we enable clients across Video, Data, Government, Fixed and Mobile Broadband markets to communicate effectively to their customers, irrespective of their location.We are driven by the ambition to extend the benefits of digital services to users on land, at sea and in-flight.

Eutelsat Group

• Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
• Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
• Proactive analysis system and service performances, to identify anomalies which lead to poor performance.
• Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
• Focus on analyzing and mitigating early life service failures to improve customer experience.
• Ensure fluid communication with the various cross functional teams on technical investigations and developments.
• Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
• Keep automation at the forefront of all activities.

Service Support Engineer

Service Support Engineer at Eutelsat ensuring satellite connectivity and performance analysis across teams. Supporting complex technical investigations and user terminals with a focus on customer experience.

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.

Global Reach:
With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.

Müller's Solutions

• Provide efficient first-level technical assistance to clients using BMC Helix, addressing and resolving inquiries promptly.
• Troubleshoot issues related to BMC Helix, including installation, configuration, and operational challenges.
• Guide clients through the implementation process, ensuring effective usage of the BMC Helix platform.
• Document technical problems and solutions systematically to build a robust knowledge base for future reference.
• Collaborate with product teams to communicate customer feedback and assist in routine software updates.
• Participate in training sessions and webinars to educate users on best practices within the BMC Helix environment.
• Contribute to process improvement initiatives that enhance customer support experiences.

Technical Support Analyst

Technical Support Analyst role assisting clients with BMC Helix software issues. Delivering support, troubleshooting, and process improvements in a hybrid work environment.

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets.We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. 

• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.
• Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues​.
• Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Learns and adopt Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles.

Technical Support Engineer Intern, Italian Speaking

Technical Support Engineer Intern assisting engineers and scientists with technical support for NI products. Handling customer interactions through various channels to resolve technical issues and enable self-service capabilities.

Nexi Group is a leading European payment technology company, often referred to as 'The European PayTech'. It is engaged in providing a range of digital payment solutions and services to businesses of all sizes, consumers, banks and financial institutions, and public sector entities. The company offers payment acceptance, mobile payments, digital corporate banking, open banking, trade surveillance, compliance solutions, and blockchain technologies. They operate across various sectors including medium and large enterprises, small businesses, central institutions, and public sector clients. With a robust presence in over 25 countries, Nexi Group serves approximately 2.9 million merchants and handles around 140 million cards. Their solutions are aimed at driving payment innovation and enhancing the overall payment experience.

We come from the merger and integration of Nexi, Nets and Sia, among the biggest European players in digital payments. 
European by scale, local by nature we are now present in more than 25 countries.

We have the scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions.

We help our Customers pay and accept digital payments through a complete and personalised range of simple, intuitive and secure solutions.

We offer Banks, Small and Medium-sized Enterprises, Large International Corporations, Institutions and Public Administrations a complete range of innovative solutions for digital payments in both card‑present and card‑not‑present acceptance, e-commerce and multi-channel solutions. 

We want to shape the way People pay and Businesses accept payments, by offering to our customers the most innovative and reliable solutions, thanks to our scale and the competence and energy of our people. 

We will drive the transition to a cashless Europe by making every payment digital because it is simpler, faster and safer for everyone.

We strongly contribute to Europe’s digitalisation, managing our business in a sustainable way and with great attention to the environment, as well as to a transparent governance and to society. 

We drive progress by simplifying transactions and by empowering people and businesses to enjoy closer relationships and prosper together.

Nexi Group

• Technical Analysis: Assess business and system requirements to identify the most efficient and effective technical solutions.
• Technical Solution Design: Design and implement reliable, scalable, and maintainable solutions that meet performance and security standards.
• Application Maintenance: Oversee and support the maintenance of running services to ensure stability and continuous operation.
• Problem Determination: Identify, analyze, and resolve complex issues and improve system reliability.
• Operational Support: Assist with day-to-day operations, ensuring smooth execution of ongoing tasks and processes.

Technical Analyst

Technical Analyst working with critical payment services at Nexi in Milan. Collaborating on innovative solutions within a dynamic, international team.

Monster is a global leader in connecting people and jobs. Every day, Monster aims to make every workplace happier and more productive by transforming the way employers and candidates find the right fit. For 30 years, Monster has worked to transform the recruiting industry. Today, the company leverages advanced technology using intelligent digital, social and mobile solutions, including the flagship website Monster.com®, Monster’s innovative app, and a vast array of products and services. Monster is a digital venture owned by Randstad North America, a subsidiary of Randstad N.V., a €23.8 billion global provider of flexible work and human resources services.  

Monster

• Form strong business relationships with the customers at various levels of the organization and be their advocate within SUSE.
• Troubleshoot and provide accurate and timely resolution to customers’ issues
• Proactively identify issues by becoming familiar with the customer's technical and business environment while providing recommendations for resolution to these issues.
• Prevent customer issues by reviewing their SUSE environment regularly, report and correct issues per customer requirements.
• Share knowledge by writing technical documents and proactively sending helpful technical information to the customer (upcoming patches, technical news, etc.).
• Document and communicate work performed in provided systems and documents as requested.
• Deliver technical presentations and/or training to diverse audiences.
• Assist in the implementation of SUSE Linux / Rancher products / solutions in line with specific Consulting engagements.
• Participation in projects and project management as requested by the customer or SUSE.

Premium Support Engineer, Italian speaking

Premium Support Engineer providing support for SUSE Linux and Rancher products. Building customer relationships and resolving technical issues in a dynamic environment.

CORCYM is a company focused on energy efficiency and power management technologies. They provide solutions that help reduce energy consumption and improve the sustainability of electronic devices. Their innovations aim to facilitate a more eco-friendly approach to digital interactions and device usage.

We are committed to be a leading company dedicated to Heart Surgeons and their patients by providing the best solutions to fight structural heart disease.

CORCYM

• Ensure reliability, availability, and safety of equipment and facilities
• Optimize costs and performance through maintenance strategies
• Define and implement maintenance strategies aligned with production and HSE goals
• Plan and schedule interventions on equipment
• Manage budgets, forecasts, costs, and economic indicators for maintenance
• Coordinate the maintenance team, defining shifts and skill development plans
• Ensure compliance with safety, environmental, and technical regulations
• Perform root cause analysis and continuous improvement plans
• Collaborate with Production, Quality, Engineering, and HSE

Technical Support Manager

Technical Support Manager overseeing maintenance strategies and team coordination at CORCYM. Focused on optimizing equipment reliability and performance in a hybrid work environment.

Hybrid Support Engineers roles in Italy

Browse 8 hybrid support engineers roles hiring in Italy plus related opportunities such as it support.

8 jobs found

Support Engineer – Chromatography, Italian Speaking

Agilent Technologies

Technical Support Engineer – m/f/d

Emerson

Service Support Engineer

Eutelsat Group

Technical Support Analyst

Müller's Solutions

Technical Support Engineer Intern, Italian Speaking

Emerson

Technical Analyst

Nexi Group

Premium Support Engineer, Italian speaking

Monster

Technical Support Manager

CORCYM