Remote Support Engineer providing technical support for Agilent's chromatography products like GC, GCMS, LC, etc. Join an international team delivering remote assistance to life science customers.
Responsibilities
Provide technical support to external customers utilizing remote diagnostic capabilities
Identify customer issues and provide a high level of reactive and proactive technical services
Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
Remote trouble shooting on hardware and software
Providing problem resolution to optimize the efficiency and uptime availability of customer systems
Requirements
University Degree in Chemistry or Life Sciences based discipline
Hands-on experience with chromatography and spectrometry analytical techniques such as GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES
Full proficiency in English and Italian
Benefits
Company pension scheme
Yearly company bonus
Private health care
Stock purchase plan
Medical & life insurance
Job title
Support Engineer – Chromatography, Italian Speaking
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