Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
About the role
- Technical Support Engineer Intern assisting engineers and scientists with technical support for NI products. Handling customer interactions through various channels to resolve technical issues and enable self-service capabilities.
Responsibilities
- Handle inbound technical support requests (Phone, Email, Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
- Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
- Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
- Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
- Intermediate or advanced English and Italian, oral and written.
Benefits
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.