Hybrid Service Support Engineer

at Eutelsat Group

• Job title: Service Support Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Python
• Location requirements: Hybrid, Turin, Italy

About the role

• Service Support Engineer at Eutelsat ensuring satellite connectivity and performance analysis across teams. Supporting complex technical investigations and user terminals with a focus on customer experience.

Responsibilities

• Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
• Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
• Proactive analysis system and service performances, to identify anomalies which lead to poor performance.
• Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
• Focus on analyzing and mitigating early life service failures to improve customer experience.
• Ensure fluid communication with the various cross functional teams on technical investigations and developments.
• Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
• Keep automation at the forefront of all activities.

Requirements

• You have general knowledge of IP, LTE and satellite communications.
• You’re ready to roll up your sleeves and learn how the satellite system and managed platform work in its details.
• You’re a self-learner, ask questions and enjoy challenges.
• You know how to get traction, gain consensus, and communicate effectively.
• MS or equal in Telecommunications or similar 2/3 years in operational domain and experience in service support will be a strong plus.
• Excellent verbal and written communication skills.
• Experience with: Internet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) SSH, scripting language, Python, User Terminal support (VSAT, Mobile, etc..)

Benefits

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy.
• Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.