2nd Line Network Support Engineer supporting network services across Wanstor's customer environments. Key role in troubleshooting and resolving complex network incidents within the NOC team.
About the role
- Service Support Engineer at Eutelsat ensuring satellite connectivity and performance analysis across teams. Supporting complex technical investigations and user terminals with a focus on customer experience.
Responsibilities
- Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
- Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
- Proactive analysis system and service performances, to identify anomalies which lead to poor performance.
- Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
- Focus on analyzing and mitigating early life service failures to improve customer experience.
- Ensure fluid communication with the various cross functional teams on technical investigations and developments.
- Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
- Keep automation at the forefront of all activities.
Requirements
- You have general knowledge of IP, LTE and satellite communications.
- You’re ready to roll up your sleeves and learn how the satellite system and managed platform work in its details.
- You’re a self-learner, ask questions and enjoy challenges.
- You know how to get traction, gain consensus, and communicate effectively.
- MS or equal in Telecommunications or similar 2/3 years in operational domain and experience in service support will be a strong plus.
- Excellent verbal and written communication skills.
- Experience with: Internet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) SSH, scripting language, Python, User Terminal support (VSAT, Mobile, etc..)
Benefits
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
- Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy.
- Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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