Engineer overseeing end - to - end printing & packaging operations at IDEMIA. Ensuring quality control and coordinating with teams for successful project execution.
About the role
- Service Support Engineer at Eutelsat ensuring satellite connectivity and performance analysis across teams. Supporting complex technical investigations and user terminals with a focus on customer experience.
Responsibilities
- Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
- Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
- Proactive analysis system and service performances, to identify anomalies which lead to poor performance.
- Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
- Focus on analyzing and mitigating early life service failures to improve customer experience.
- Ensure fluid communication with the various cross functional teams on technical investigations and developments.
- Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
- Keep automation at the forefront of all activities.
Requirements
- You have general knowledge of IP, LTE and satellite communications.
- You’re ready to roll up your sleeves and learn how the satellite system and managed platform work in its details.
- You’re a self-learner, ask questions and enjoy challenges.
- You know how to get traction, gain consensus, and communicate effectively.
- MS or equal in Telecommunications or similar 2/3 years in operational domain and experience in service support will be a strong plus.
- Excellent verbal and written communication skills.
- Experience with: Internet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) SSH, scripting language, Python, User Terminal support (VSAT, Mobile, etc..)
Benefits
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
- Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy.
- Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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