customer-retention-specialist

buah GmbH is a company specializing in freeze-dried fruits, offering a range of natural snacks including fruits, fruit candies, vegetable chips, and nut-fruit mixes. These products are marketed as being completely natural with no added sugar or preservatives, emphasizing health through their purity standard. Buah GmbH operates an online store utilizing Shopify, providing a personalized shopping experience with options for regional and language preferences.

buah Fruits 🍓Natürlich. Besser. Snacken. www.buah.de
100% Frucht 🍏, 0% Zusätze.

buah GmbH

• Ownership for Retention & Existing Customer Revenue: You are responsible for developing our retention rate, repeat revenue, and cohort performance.
• Cohort & Lifecycle Analysis: You systematically analyze first-order cohorts (first-purchase cohorts), identify structural levers in the lifecycle, and derive a clear retention roadmap.
• Strategic advancement of retention: You develop initiatives to increase repurchase rate, shorten time-to-second-order, and sustainably optimize CLV.
• Operational CRM management (Klaviyo): You are responsible for the setup and performance of our newsletter and lifecycle campaigns.
• Hypothesis-driven testing: You establish a structured testing roadmap for incentives, frequency, segmentation logic, and campaign mechanics.
• Close alignment with Acquisition: You work closely with Performance Marketing.

Senior CRM & Retention Manager, Hybrid

(Senior) CRM & Retention Manager:in at buah focusing on innovative retention strategies in the snack market. Overseeing retention metrics, CRM campaigns, and strategic growth initiatives.

Mammaly is a German company specializing in premium supplements for dogs, designed to support their health and well-being through scientifically-backed formulas. Their product line includes a variety of supplements targeting specific areas such as digestion, joint health, and stress relief, all of which are developed in collaboration with veterinarians. Mammaly operates as a B Corp, emphasizing sustainability and social impact by contributing a portion of sales to charitable organizations.

mammaly ist das führende Startup für Premium Dog Supplements in DACH. Wir arbeiten mit voller Leidenschaft und Herzblut daran innovative und wissenschaftlich fundierte Produkte für Haustiere zu entwickeln, die nicht nur wirken, gut schmecken sondern auch einfach in der Anwendung sind.

Bei mammaly entwickeln wir smarte Produkte und teilen unser Wissen, um den häufigsten Gesundheitsproblemen unserer Vierbeiner den Kampf anzusagen. Das ist unsere Mission: Wir wollen die Art und Weise, wie wir unsere Haustiere ernähren, verändern - für immer.

mammaly | B Corp

• You take strategic responsibility for our subscription business and develop and manage our mid- and long-term subscription roadmap.
• You are responsible for and optimize the entire subscriber journey — from onboarding to retention, win-back and loyalty — with the goal of increasing engagement, customer retention, MRR and subscriber profitability.
• You take ownership of key subscription KPIs such as retention, LTV and MRR and ensure their sustainable development.
• You ensure implementation of our cross-functional subscription initiatives and are responsible for strategic alignment with stakeholders, management and C-level.
• Together with the CRM team, you develop and optimize automated, personalized subscriber flows (email, SMS).
• You design and analyze A/B tests for pricing, offers and incentives, and derive concrete optimizations for the acquisition funnel and subscription conversion rate.
• You improve our self-service subscription management experience, e.g., by building a dedicated subscription portal and/or an app.
• You monitor and analyze our subscription KPIs (AOV, LTV, churn, cohorts) and derive data-driven decisions and roadmap priorities.
• You continuously monitor market, competitor and US market developments to identify development and growth opportunities early.

Senior Loyalty and Retention Manager – Subscriptions

Senior Loyalty and Retention Manager at mammaly directing subscription growth strategies. Focusing on subscriber experience, retention, LTV, and MRR in a pet supplement startup.

Nexi Group is a leading European payment technology company, often referred to as 'The European PayTech'. It is engaged in providing a range of digital payment solutions and services to businesses of all sizes, consumers, banks and financial institutions, and public sector entities. The company offers payment acceptance, mobile payments, digital corporate banking, open banking, trade surveillance, compliance solutions, and blockchain technologies. They operate across various sectors including medium and large enterprises, small businesses, central institutions, and public sector clients. With a robust presence in over 25 countries, Nexi Group serves approximately 2.9 million merchants and handles around 140 million cards. Their solutions are aimed at driving payment innovation and enhancing the overall payment experience.

We come from the merger and integration of Nexi, Nets and Sia, among the biggest European players in digital payments. 
European by scale, local by nature we are now present in more than 25 countries.

We have the scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions.

We help our Customers pay and accept digital payments through a complete and personalised range of simple, intuitive and secure solutions.

We offer Banks, Small and Medium-sized Enterprises, Large International Corporations, Institutions and Public Administrations a complete range of innovative solutions for digital payments in both card‑present and card‑not‑present acceptance, e-commerce and multi-channel solutions. 

We want to shape the way People pay and Businesses accept payments, by offering to our customers the most innovative and reliable solutions, thanks to our scale and the competence and energy of our people. 

We will drive the transition to a cashless Europe by making every payment digital because it is simpler, faster and safer for everyone.

We strongly contribute to Europe’s digitalisation, managing our business in a sustainable way and with great attention to the environment, as well as to a transparent governance and to society. 

We drive progress by simplifying transactions and by empowering people and businesses to enjoy closer relationships and prosper together.

Nexi Group

• Prevent cancellation intentions by delivering an outstanding customer experience
• Strong negotiation skills
• Handle customer inquiries and ensure the highest level of customer satisfaction
• Cross- and up-selling to further develop customer relationships
• Prepare comprehensive proposals, send and follow up on offers, negotiate contracts and close deals
• Direct contact with our customers via inbound and outbound calls, as well as emails
• Create clear, traceable documentation in our leading IT systems SAP and Salesforce
• Work according to monthly performance metrics and targets

Retention Specialist

Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.

𝐖𝐡𝐨 𝐢𝐬 𝐣𝐨𝐮𝐫𝐧𝐚𝐰𝐚𝐲?journaway creates extraordinary trips at the best daily price.𝐎𝐮𝐫 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲journaway technology enables on-demand packaging of complex multi-day trip products. We offer hundreds of trips with built-in price and date optimization. We search all available flights and hotels every day in order to offer the best possible combination of price and quality on the desired date without having to initiate a customisation process. This makes booking particularly easy and offers flexibility for individual customisation requests.𝐀 𝐧𝐞𝐰 𝐭𝐚𝐤𝐞 𝐨𝐧 𝐭𝐫𝐚𝐯𝐞𝐥journaway adventures combine everything you need for an unforgettable trip: countless bucket list moments and unique experiences, absolute must-sees and hidden gems, authentic encounters with locals and outstanding accommodations from glamping domes to jungle tree houses. Over 35,000 enthusiastic customers have already travelled with us and given us 4.8/5 stars on Trustpilot.

journaway

• Define and execute the product roadmap for customer retention, including user accounts, loyalty programs, and engagement features
• Lead user research initiatives to deeply understand traveler behaviors, needs, and pain points
• Manage an interdisciplinary agile team of developers and designers
• Drive mobile app development working closely with iOS and Android teams
• Analyze retention metrics and user behavior to identify opportunities and validate decisions
• Align cross-functional stakeholders around retention goals and product strategy

Product Owner – Customer Retention

Product Owner driving customer retention strategies and user engagement at journaway, a travel tech platform. Managing agile teams and overseeing mobile app development.

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

At FINN our mission is to make mobility fun and sustainable: We help everyone who loves driving their own car but refuses the struggle, commitment and intransparent costs associated with car ownership. We achieve this by offering all-inclusive, immediately available, monthly car-subscriptions. Best thing, yet: While you drive we plant trees as every journey is CO2 compensated.

FINN

• As part of the B2C Retention team, you are the primary point of contact for our B2C existing customers.
• You support them with renewing their current subscription or booking a follow-up subscription and provide individual, targeted advice — from suitable options and vehicle changes to our loyalty program.
• With your sensitivity to customers' wishes and needs, you ensure they find the best possible mobility solution and enjoy a first-class customer experience.

Customer Retention Manager

Customer Retention Manager handling B2C customers, guiding them through subscription renewals and options. Ensuring an excellent customer experience with personalized support and mobility solutions.

Hybrid Customer Retention Specialists roles in Germany

Browse 5 hybrid customer retention specialists roles hiring in Germany plus related opportunities such as customer success manager, customer advocate, implementation specialist, onboarding specialist and product adoption specialist.

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