technical-account-manager

Scaleway is a European cloud provider that offers a comprehensive range of cloud services, including bare metal servers, virtual instances, container services, and AI and machine learning infrastructure. They emphasize data sovereignty and sustainability, with data centers using renewable energy and providing high availability and low latency services. Scaleway serves a wide array of industries such as AI, public sector, gaming, retail, and e-commerce by providing secure, reliable, and scalable cloud solutions. Their offerings also include managed databases, serverless computing, and Kubernetes solutions, catering to both development and production needs. Scaleway is known for its predictable pricing model and compliance with GDPR standards, making it a preferred choice for businesses that require robust cloud infrastructure while maintaining European data sovereignty.

Founded in 1999, Scaleway helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam & Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers & native tools for managing multi-cloud architectures. 

With fully managed offerings for bare metal, containerization & serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale. Scaleway is the cloud of choice.

Scaleway

• Act as the operational and technical project lead for your portfolio of Enterprise clients
• Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment
• Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)
• Advise clients on cloud architecture, scalability, availability, and cost optimization using a FinOps approach
• Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence
• Co-lead Quarterly Service Reviews and executive steering committees with C-level stakeholders
• Manage critical incidents and crisis situations with composure and leadership
• Collect, structure, and prioritize product feedback based on concrete client use cases
• Contribute to the industrialization and continuous improvement of TAM processes
• Support clients in cloud migration projects (on-premises to cloud or cloud-to-cloud)

Technical Account Manager – Enterprise Clients

Act as the technical and operational lead for a portfolio of enterprise clients, managing incidents, SLAs, and migrations.
Advise on cloud architecture, drive product adoption, and coordinate with internal teams and C-level stakeholders.

At Alice&Bob, we build Universal, Error-free, Quantum Computers to help industries and researchers solve the hardest problems. Until now, errors were the main barrier to useful quantum computers. Our self-correcting quantum bits enable fault-tolerant quantum computing and can run any quantum algorithm. We aim to dramatically increase our computing power to tackle your toughest challenges. Now, what would you do with exponential computing power? We are a spin-off from the ENS Paris and ENS de Lyon based in Paris, France. #quantumcomputing

Alice & Bob

• Ensure on-site operational excellence of the quantum system
• Monitor system health, performance, and availability using internal tools and dashboards
• Anticipate risks and proactively prevent incidents
• Perform first-level diagnosis and troubleshooting on complex hardware and software systems
• Manage incidents, tickets, and service continuity
• Own the incident lifecycle from detection to resolution
• Ensure SLA compliance and fulfill contractual commitments
• Produce incident analyses, root cause summaries, and corrective action plans
• Act as the technical interface with the client
• Represent Alice & Bob within the client’s operational governance structures
• Participate in operational committees, reviews, and performance reporting
• Build trusted relationships with client stakeholders and scientific users
• Coordinate internal technical stakeholders
• Escalate complex issues to expert teams (R&D, Engineering, Tech Ops)
• Provide structured field feedback to improve products and operations
• Contribute to operational documentation and the knowledge base
• Support continuous improvement and operational readiness
• Participate in operational readiness reviews and audits
• Contribute to service delivery process improvements
• Support alignment between operational reliability and scientific usage

Technical Account Manager – Quantum Computing

Technical Account Manager overseeing operational excellence of quantum system at Alice & Bob. Collaborating with teams to ensure reliability and service continuity with client stakeholders.

Qevlar AI is a cutting-edge cybersecurity company that automates alert investigation and remediation using advanced artificial intelligence. Their platform enables rapid threat detection and response, significantly reducing analysis time and enhancing operational efficiency for Managed Security Service Providers (MSSPs) and enterprises. With 24/7 dynamic protection and AI-driven insights, Qevlar AI empowers security operations to adapt and respond to evolving threats autonomously, freeing up analysts to focus on strategic decision-making.

10x Security Operations Centers with autonomous AI agents. 

🛴 financed by EQT Ventures. 
🚲 incubated by Meta.
🏍️ accelerated by Microsoft. 

Qevlar AI

• Lead platform implementations end-to-end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI
• Run technical onboarding: architecture reviews, deployment plans, go-live checklists, admin/user enablement
• Be the trusted technical advisor for enterprise SOC teams and MSSPs
• Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed
• Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes
• Translate customer feedback into actionable insights for product and engineering
• Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes

Senior Technical Account Manager

Senior Technical Account Manager at Qevlar AI supporting enterprise SOC teams through platform implementations and technical guidance. Focused on optimizing technical support and building the TAM function.

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

Leading technology provider of business intelligence, unified physical security, public safety, and operations. Genetec develops open-platform software, hardware, and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based video surveillance, access control, and automatic license plate recognition (ALPR) into one platform. A global innovator since 1997, Genetec is headquartered in Montreal, Canada, and serves enterprise and government organizations via an integrated network of resellers, integrators, and consultants in over 159 countries. Genetec was founded on the principle of innovation and remains at the forefront of emerging technologies that unify physical security systems. 

Fournisseur chef de file de technologie pour des solutions unifiées en intelligence d’affaires, sécurité physique, sécurité publique et opérations. Genetec développe des logiciels à plate-forme ouverte, de l’équipement informatique et des services basés sur le cloud pour le secteur de la sécurité physique et de la sécurité publique. Son produit phare, Security Center, unifie la vidéosurveillance IP, le contrôle d'accès et la reconnaissance automatique des plaques d'immatriculation (ALPR) en une seule plate-forme. Innovateur mondial depuis 1997, Genetec, dont le siège social est situé à Montréal, au Canada, est au service des entreprises et des organismes gouvernementaux par l'intermédiaire d'un réseau intégré de revendeurs, d'intégrateurs et de consultants dans plus de 159 pays. Genetec a été fondé sur le principe de l'innovation et reste à la pointe des technologies émergentes qui unifient les systèmes de sécurité physique.

Genetec

• Fournir au client un soutien en matière de connaissances commerciales, techniques et de produits.
• Répondre aux questions relatives aux produits et aux défis techniques
• Identifier les domaines dans lesquels les processus opérationnels peuvent être améliorés afin de renforcer la mise en œuvre des solutions Genetec.
• Informer et conseiller les clients sur le fonctionnement des caractéristiques et des fonctionnalités des produits existants et nouveaux, et sur la façon dont ils peuvent contribuer à leurs objectifs commerciaux et opérationnels.
• Surveiller les comptes pour assurer une utilisation et une performance optimales de l'écosystème Genetec.
• Effectuer et coordonner fréquemment des revues tactiques des opérations avec les équipes des clients.
• Coordonner avec l'organisation de soutien afin de s'assurer que les demandes des clients sont résolues en temps opportun.
• Impliquer et coordonner avec d'autres équipes de Genetec (produit, ventes, direction générale, etc.) lorsque cela est jugé nécessaire pour le succès à long terme du client
• Effectuer des examens trimestriels de l'entreprise et participer aux formations sur les produits nécessaires.
• Travailler avec les différentes équipes internes pour s'assurer que Genetec répond et/ou dépasse les attentes des clients et/ou les accords de niveau de service contractuels.
• S'assurer que les outils de productivité sont utilisés correctement et que les paramètres d'efficacité sont respectés.
• Maintenir à jour les connaissances fonctionnelles et techniques de l'ensemble de la gamme de produits Genetec.
• S'assurer que toutes les opportunités d'affaires/de ventes potentielles en suspens pour les projets en cours sont saisies et communiquées à l'équipe des ventes pour un suivi.
• Fournir des rapports réguliers sur le statut des clients au responsable du service à la clientèle.


Technical Account Manager

Technical Account Manager guiding clients in optimizing Genetec solutions. Fostering communication and alignment with client needs and internal teams for successful project delivery.

Hybrid Technical Account Managers roles in France

Browse 4 hybrid technical account managers roles hiring in France plus related opportunities such as pre-sales engineer, technical customer success, sales engineer and solutions engineer.

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