it-support

Pelico is a fast-growing international SaaS scale-up that provides a platform for factory operations and supply chain management, helping production teams respond quickly to disruptions and mitigate operational impacts. Its AI and GenAI-enabled software empowers stakeholders across the production flow—Supply Chain Directors, Production Controllers, Supply Managers, Customer Support Managers, and MRO Ops Managers—to solve concrete problems like missing parts, delayed deliveries, and inefficient maintenance cycles. Pelico is used by industrial leaders such as Safran, Airbus, and Daikin, and operates from offices in Paris and Miami with rapid global growth and $40M in funding.

In today’s world, supply chain disruptions are inevitable, but the impact on your bottom line doesn’t have to be. Pelico is a manufacturing orchestration platform built for complex, global supply chains. 

Our platform eliminates fragmentation by connecting and enriching your supply chain operations data, providing teams and executives with real-time upstream and downstream visibility of disruption impacts across every part of your operation, from procurement to production to customer support. 

With Pelico’s AI-powered operations, teams are able to anticipate and respond to disruptions before they become problems. With AI-generated recommendations and the ability to simulate scenarios on real-time data, teams can collaborate effectively and optimize their workflows to keep the line running. 

Our precision insights provide executives with real-time answers to critical questions, like what is blocking progress, and what are my team’s blindspot, so they can make better decisions and optimize operations on the fly. 

The result is a more agile, resilient supply chain that keeps production on track, minimizes costs, and delivers on time, every time.

Within 10 weeks of implementing Pelico, global, market-leading companies like Airbus, Safran, Eaton and Daikin reduced parts shortages by 37%, increased on-time delivery by 15%, and reduced turnaround time by 42%.

Pelico

• Provide responsive IT support for employees, resolving technical issues efficiently
• Manage user accounts, access, and permissions across Google Workspace, Microsoft 365, Slack, Linear, Teamviewer, Keeper, OpsGenie, Notion and other tools
• Set up, format, and reinstall OS on Mac and PC devices
• Administer servers, storage, and firewalls (PfSense) to maintain stable IT operations
• Assist in updating and managing Docker containers

Helpdesk Assistant Intern

Helpdesk Assistant Intern at Pelico ensuring seamless IT operations and support for employees. Engaging in IT system administration, security compliance, and DevOps-related tasks.

Artemys is a French IT services and consulting group providing infrastructure, cloud & DevOps, managed services, Microsoft modern workplace and business applications, cybersecurity, BI/Big Data, IT staffing and digital transformation solutions. The group operates multiple regional entities, offers training and industrial IT expertise, and partners with Microsoft to support enterprise clients with tailored, B2B IT projects and managed operations.

Concevoir, rationaliser et optimiser votre SI avec de véritables garanties, voilà les ambitions du Permis Informatique.

C'est par l'utilisation de méthodologies spécifiques et de manière sécurisée que nous aidons nos clients dans la fourniture de services informatiques, la mise en production, la gestion de l'infrastructure, l'assistance opérationnelle, le management et la stratégie de services.

Nos équipes techniques  vous font profiter des meilleurs pratiques acquises dans la fourniture de service ou la fourniture de support. Ils maîtrisent les approches suivantes dans un esprit totalement «ITILien»:
- Approche Processus 
- Approche Qualité 
- Approche Service

Ils poursuivent l’objectif d’industrialisation des manières de faire : faire bien dès la première fois et à chaque fois. 
 
Ils construisent sur du récurrent : 
- Identifient tout ce qui fonctionne bien pour le reproduire 
- Identifient tout ce qui fonctionne mal pour l’éliminer 
 
Pour entretenir son expertise incontestable, notre groupe choisit de s’entourer d’éditeurs, de constructeurs et d’équipementiers leaders sur leur marché, reconnus et pérennes.

Comme exigence de nos arbitrages, nous sélectionnons des technologies éprouvées, matures et robustes à même de correspondre aux contraintes budgétaires de nos clients.

Artemys

• Pilotage du changement d’un outil / prestataire Helpdesk
• Coordination des équipes locales (Turquie) & IT groupe
• Gestion de la transition (run, reprise, migration)
• Suivi des SLA / qualité de service
• Accompagnement au changement & communication

Chef de Projet – Transformation Helpdesk, Freelance

Project Manager leading Helpdesk transformation for digital transformation at Artemys with client coordination and change management.

<Arinfo - Centre de formation professionnelle / École> Arinfo is a French professional training organization and Centre de Formation d'Apprentis (CFA) specializing in digital and creative professions, including web development, IT, architecture, graphic design, BIM/modeling and digital tools. It offers accredited professional titles and certifications, alternance (apprenticeship) and continuing education programs, an in-house e-learning platform (Formao), and works closely with employers to place apprentices and provide inter/intra-company training; it also supports accessibility for learners with disabilities.

Arinfo Groupe I-maginer est un organisme de formation professionnelle et un centre d’apprentissage spécialisé dans les métiers du numérique.

Acteur de proximité pour le développement de vos compétences, nous sommes présents nationalement au travers de 8 centres de formations.

Certifié Qualiopi, Agréés TOSA et PCIE, nos centres proposent des formations diplômantes (titres RNCP) et certifiantes destinées à tous publics (salariés, demandeurs d’emploi, reconversion professionnelle, apprentis, particuliers…) dans 6 grands domaines : Design et graphisme, architecture et bâtiment, web et digital, développement web et web logiciels, marketing & communication et l’informatique. 

Mais également sur des logiciels dédié aux usages numériques comme Photoshop, Première Pro, AutoCAD, Revit, SolidWorks, WordPress, Excel, mais également une certification sur l’usage de l’IA générative. 

Les cursus sont accessibles en formation continue, en alternance et en digital learning et selon différents schémas de financement : CPF, POE, plan de développement des compétences…
Toutes nos formations sont multimodales (diversité de situations, de supports, d’outils et de lieux pédagogiques) et s’appuient sur la pratique concrète des métiers (learning by doing).

Arinfo - Centre de formation professionnelle / École

• Install and configure equipment: computers, applications, and mobile devices
• Perform maintenance and troubleshooting: resolve malfunctions and optimize performance
• Implement security tools: antivirus, firewalls, and authentication systems
• Manage networks and infrastructure: ensure their proper operation and security
• Collaborate with technical experts

IT Technician, Apprenticeship

IT technician in training with Arinfo, focused on installation and maintenance of IT equipment. Offering complete training coverage with provided software.

Candia appartient au groupe coopératif Sodiaal, 1ère coopérative laitière française, qui rassemble une communauté de 20 000 éleveurs et de 9 100 collaborateurs. Spécialisé dans les produits laitiers, Sodiaal est présent sur 70 sites industriels en France et réalise 5 Milliards de CA en France et à l’international.
Candia est à l'origine d'initiatives novatrices sur son marché : bouteille UHT, laits infantiles, briques à bouchon, produits enrichis... Aujourd'hui, avec 7 sites industriels et 1500 collaborateurs, Candia commercialise 1.8 milliard de litres de lait, 80 000 tonnes de beurre, 35 millions de litres de crème, réalisant ainsi 1,6 Milliard d’euros de chiffre d’affaires

Candia (Coopérative Sodiaal)

• Support de proximité et à distance auprès des 5000 collaborateurs.
• Préparation et installation de logiciels, matériels (PC, imprimantes, périphériques)
• Elaboration, rédaction et modification d’instructions d’installation
• Aide à la mise à jour du parc informatique dans notre ITSM
• Aide à la résolution de ticket d’incident N2 – Support
• Validations des Demandes de Services
• Brassage et support réseau niveau 1

Apprenti Technicien Support Informatique N2

Support Technician providing Level 2 IT assistance at Sodiaal to 5000 users. Preparing software and hardware installations with responsibilities in troubleshooting and network support.

Apprenti(e) technicien(ne) support informatique pour Sodiaal à Lyon. Support de proximité et à distance pour 5000 collaborateurs avec diverses missions techniques.

BDL - Expertise comptable, audit & conseil is a regional French firm providing accounting, statutory audit and business advisory services to companies and organisations. The firm offers expertise in accounting, audit and payroll, corporate law and tax, HR and social advice, business creation and succession, consolidation, digitalisation and GDPR compliance, plus an online collaborative platform for clients. BDL serves SMEs, artisans, real estate professionals, healthcare and non-profit sectors across multiple sites in Hauts-de-France.

BDL, cabinet d’expertise comptable, d’audit et de conseil, accompagne depuis 1993 les entreprises dans les Hauts-de-France.

BDL en quelques chiffres :
🏢 9 sites : Cambrai, Valenciennes, Saint-Amand-Les-Eaux, La Bassée, Arras, Tourcoing, Lambersart, Armentières, Lille.
📆 30 ans d’expertise
🏼🏾 20 experts comptables associés
👥 320 collaborateurs
📄 22 000 bulletins de paie mensuels

BDL est membre de DIFFERENCE, 5ème groupement de cabinets indépendants en France.

BDL - Expertise comptable, audit & conseil

• Install, configure, and maintain IT hardware (PCs, printers, etc.)
• Diagnose and resolve incidents remotely or on-site
• Manage and monitor the IT estate using ticketing systems
• Work within Windows, Office 365, and Azure environments
• Write procedures and ensure knowledge transfer to users
• Daily travel expected across all our offices

Mobile IT Technician

IT Technician in a growing firm providing technical support and system maintenance across multiple offices. Collaborating with various teams and ensuring operational efficiency in IT resources.

Sidetrade is a leader in AI-powered financial operations, providing solutions that enhance the order-to-cash cycle for businesses. Their platform, powered by the AI assistant Aimie, helps enterprises across various industries to boost cash flow, optimize working capital, and transform financial operations. With Aimie, Sidetrade leverages the world's largest order-to-cash data lake, handling millions of buyers and billions of invoices, providing unparalleled insights and business outcomes. Recognized by leading industry analysts, Sidetrade offers comprehensive tools for cash application, collections and dispute management, credit risk management, and more, crucial for financial transformation and revenue growth.

Sidetrade is a fast-growing international SaaS company with a solid 21-year track record. It is listed on Euronext Growth.

Sidetrade simplifies the way businesses accelerate order-to-cash. Its next-generation AI self-learning technology, called Aimie, helps businesses unlock customer value.

Fuelled by an unrivalled database consisting of millions of worldwide B2B customer payment experiences, Aimie automatically provides customer predictive analytics. She delivers actionable insights that enable teams to make data-driven decisions they can trust. Aimie also provides automation to get better results than purely manual or ERP-driven solutions.

Sidetrade’s unique approach to AI unlocks the ability of any organization to leverage intelligent automation and sophisticated machine learning algorithms that maximise business value:
• gain control and visibility of the order-to-cash process
• secure and grow sales by reducing churn, and increasing upsell and cross-sell
• accelerate cash generation by driving collection productivity and sales collaboration.

Aimie is a valued teammate, who deals with repetitive, time-consuming tasks, so that her human co-workers can concentrate on their core business: increasing customer value and revenue. 

Aimie is a real game-changer in collaborative intelligence- a system whereby individuals and machines contribute to problem solving in complementary ways. Artificial intelligence in support of natural intelligence empowers teams to work faster, and smarter.

From large multinationals to mid-size enterprises worldwide, thousands of companies already use Sidetrade's SaaS technology to embed a cash culture and optimize complex order-to-cash operations. Customers include: TechData, Nespresso, Expedia, Manpower, Inmarsat, Hearst Magazines, Cordant Group, PageGroup, Chubb, XPO Logistics, Veolia, Vinci....

Sidetrade

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

Customer Success Manager, Credit

Customer Success Manager ensuring enterprise clients maximize use of Sidetrade solutions. Fostering customer engagement and supporting renewals within a fast-growing software firm.

Hybrid IT Support Technicians roles in France

Browse 7 hybrid it support technicians roles hiring in France plus related opportunities such as support engineer, network operations and network engineer.

7 jobs found

Helpdesk Assistant Intern

Pelico

Chef de Projet – Transformation Helpdesk, Freelance

Artemys

IT Technician, Apprenticeship

Arinfo - Centre de formation professionnelle / École

Apprenti Technicien Support Informatique N2

Candia (Coopérative Sodiaal)

Apprenti Technicien Support Informatique N2

Candia (Coopérative Sodiaal)

Mobile IT Technician

BDL - Expertise comptable, audit & conseil

Customer Success Manager, Credit

Sidetrade