IT Support Specialist responsible for delivering user - centric support and technical assistance for Microsoft 365 applications at QS. Collaborating across global teams and managing IT tickets effectively.
About the role
- Customer Success Manager ensuring enterprise clients maximize use of Sidetrade solutions. Fostering customer engagement and supporting renewals within a fast-growing software firm.
Responsibilities
- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Requirements
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Fluent in English & French
- Open to some travel to meet with customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
Project Manager overseeing full project life cycle at Liberty University, collaborating with cross - functional teams and ensuring project delivery within scope and schedule.
Audit Manager overseeing audit teams, ensuring high - quality work and compliance at Crowe. Engaging with clients and managing audit processes related to financial services.
Audit Manager overseeing audit teams and client relationships in Commercial Services at Crowe. Managing audit strategies, process compliance, and presenting findings to senior management.
Audit Senior Manager leading client relationships and audit teams for Non Profit and Higher Education sectors. Driving innovation and audit quality with Crowe’s Audit & Assurance team.
AVP responsible for shaping global technology landscape at Sun Life Financial. Leading Enterprise Architecture strategies and fostering collaboration across multiple business units.
Director in Quality Audit Team at Grant Thornton driving audit quality and integrity. Collaborating with teams to perform audits and resolve challenges while ensuring high standards.
Technical support analyst providing first level assistance via teams and email for users in Colombia, Argentina, and Mexico. Troubleshooting software issues and maintaining documentation for requests.
Help Desk Analyst providing first - level support via teams and email for multiple Latin American countries at Stefanini. Troubleshooting software and hardware issues while assisting users with technical needs.