IT Help Desk & Desktop Support role providing application and system incident resolution. Deploying software updates and ensuring compliance during user management processes
About the role
- Customer Success Manager ensuring enterprise clients maximize use of Sidetrade solutions. Fostering customer engagement and supporting renewals within a fast-growing software firm.
Responsibilities
- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Requirements
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Fluent in English & French
- Open to some travel to meet with customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Audit Manager leading external audit engagements focused on private clients and owner - managed businesses at PwC. Managing relationships and delivering tailored audit services in a collaborative environment.
Internal Audit Manager leading risk - based audits and mentoring auditors at Selene Holdings, a multifaceted financial services firm. Fostering innovative approaches, ensuring compliance in mortgage industry.
Interviews uninsured patients to assess eligibility for Medicaid and financial assistance programs. Communicates effectively and assists in application processes for timely billing adjustments.
Major Case Unit Manager responsible for managing Auto Liability claims and training staff. Overseeing serious and complex liability claims while maintaining service quality and brand integrity.
Audit Manager providing independent and objective risk - based internal audit services for Truist. Responsible for coaching and developing junior auditors and managing high complexity audit engagements.
Credit Admin responsible for processing accounts and providing customer service at Capital Electric. Working in a fast - paced environment and utilizing software programs for account management.
IT Specialist providing technical support in a hybrid environment for an organization in Denver. Responsible for user support, hardware troubleshooting, training, and network assistance.
IT Engineer working on infrastructure and services, delivering solutions for industrial clients. Collaborating in a hybrid setup for diverse IT projects.
Technical support role providing first - level help desk assistance for users through various channels. Collaborating on IT projects and maintaining high customer satisfaction.