IT Support Specialist managing cloud and on - premises network for CMHA Peel Dufferin. Troubleshooting and resolving IT issues while providing professional user support at the agency.
BC
Hybrid Mobile IT Technician
Posted last month
About the role
- IT Technician in a growing firm providing technical support and system maintenance across multiple offices. Collaborating with various teams and ensuring operational efficiency in IT resources.
Responsibilities
- Install, configure, and maintain IT hardware (PCs, printers, etc.)
- Diagnose and resolve incidents remotely or on-site
- Manage and monitor the IT estate using ticketing systems
- Work within Windows, Office 365, and Azure environments
- Write procedures and ensure knowledge transfer to users
- Daily travel expected across all our offices
Requirements
- Degree in IT or a related field
- At least 2 years' professional experience as an IT technician
- Proficiency with Windows, Office 365, Azure, ticketing systems, IP telephony, and smartphones
- Strong listening skills, patience, and the ability to train users
- Strong attention to detail in documentation and procedures
- Ability to prioritize tasks
- Excellent communication skills for interacting with colleagues and users
- Valid driver's license and access to a personal vehicle
Benefits
- Varied and rewarding assignments
- Friendly work environment
- Social and sporting activities
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