it-support

Stefanini LATAM is a technology solutions provider with over 30 years of experience in digital transformation. The company focuses on integrating innovative technological solutions for businesses to enhance their operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Stefanini collaborates with clients to identify opportunities for optimization and growth, ensuring that businesses can adapt to the evolving digital landscape effectively.

Somos una multinacional brasileña que actúa en el sector de servicios en tecnologías de la información. Con un soporte en más de 30 idiomas, somos la 5ª empresa más internacionalizada, según la Fundación Dom Cabral, actuamos en más de 40 países y nos posicionamos entre las 100 mayores empresas de TI del mundo (BBC News). Ofrecemos procesos de transformación digital,  servicios en Consultoría, Integración, Desarrollo de Soluciones, BPO, Outsourcing para Aplicaciones e Infraestructura, entre otras soluciones.Síguenos también en:https://www.instagram.com/stefaninilatam/https://x.com/stefaninilatamhttps://www.youtube.com/c/StefaniniGlobal

Stefanini LATAM

• Brindar soporte técnico de primer nivel a los usuarios finales por teams, correo electrónico.
• Solucionar y resolver problemas de software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.
• Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.
• Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.
• Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.
• Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.
• Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.

Help Desk Analyst, N1

Help Desk Analyst providing first-level technical support via Teams and email. Collaborating with other IT teams to resolve software and hardware issues.

• Brindar soporte técnico de segundo nivel a los usuarios finales por teams, correo electrónico o en persona.
• Solucionar y resolver problemas de software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.
• Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.
• Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.
• Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.
• Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.
• Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.
• Participar en la rotación de guardia para recibir soporte fuera del horario de atención según sea necesario.

Help Desk Analyst, Level 2

Help Desk Analyst providing level 2 support for end users at Stefanini. Responding to technical issues with software and hardware in a hybrid work setup.

Neostella is a company offering a comprehensive suite of legal products and services designed to enhance efficiency and elevate client service. It also provides nearshore talent solutions to boost productivity and scale businesses, as well as a Salesforce-native workflow management application aimed at improving productivity and customer experience. Additionally, Neostella offers custom services including development, consulting, and staffing solutions tailored to various business needs. With a focus on automation, Neostella aims to eliminate busy work and improve accuracy and speed, thereby increasing productivity and morale. Their services are located in Milwaukee, Wisconsin and are backed by cutting-edge technology and a strong team of technology partners.

Neostella is a global enterprise software and solutions company that empowers organizations with the technology resources they need to exceed goals and push the boundaries of what is possible. Offerings include Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In addition to technology solutions, Neostella provides a wide range of professional services designed to help customers reap maximum ROI from their technology investments. With offices in four countries around the globe, the Neostella team is committed to providing exceptional customer support 24/7.

Neostella

• Resolve second-level support tickets, including complex issues escalated from Tier I
• Administer and maintain user accounts, permissions, and groups across platforms (e.g., Google Workspace, JumpCloud)
• Support and enforce security policies, including endpoint protection (e.g., ThreatDown) and security awareness tools (e.g., KnowBe4)
• Manage onboarding and offboarding processes, ensuring compliance with security and asset management protocols
• Conduct advanced troubleshooting across hardware, software, cloud platforms, and connectivity issues
• Escalate critical infrastructure concerns to senior engineering when necessary
• Maintain and continuously improve IT documentation, procedures, and knowledge bases (Confluence)
• Collaborate on infrastructure projects, system upgrades, and technology rollouts
• Monitor and report on system health, endpoint security, and compliance metrics
• Mentor and support Tier I IT Support Specialists through training and knowledge sharing
• Identify opportunities for automation and process optimization

Tier II IT Support Specialist

Tier II IT Support Specialist resolving advanced technical issues and overseeing IT operations at Neostella. Supporting user management and security enforcement in a hybrid work environment.

• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
• Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
• Instalar y configurar equipos de computo para asignación a nuevos empleados.
• Mantener control de inventario de activos fijos a su cargo.
• Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
• Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
• Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
• Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
• Ayudar con proyectos e iniciativas de TI según lo asignado.

Help Desk Analyst – Level 1

Technical support role providing first-level help desk assistance for users through various channels. Collaborating on IT projects and maintaining high customer satisfaction.

PayJoy is a company that provides credit opportunities through a unique 'buy now, pay later' model, particularly focusing on smartphones. It allows customers to acquire smartphones without needing a credit card or bank account by paying in installments over 3-12 months. PayJoy's model is aimed at facilitating access to mobile technology and financial services for consumers in various countries who may not have access to traditional banking facilities. The company operates in multiple regions including Mexico, Panama, Peru, Ecuador, Brazil, Colombia, South Africa, and the Philippines. It also offers cash loans approved in minutes using a smartphone, making it a quick and efficient way for people to manage their financial needs.

PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.

PayJoy

- Provide Tier 1–2 technical support for hardware, software, and SaaS applications
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
- Support operating systems (Windows, macOS, Linux) and productivity tools
- Document issues, resolutions, and procedures in the ticketing system
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….);
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
- Assist with cloud-based backups, monitoring, and security best practices
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Monitor network performance and resolve connectivity issues
- Assist with network security controls and access management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
- Maintain accurate asset inventory records and ensure compliance
- Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes
- Follow IT security policies and best practices
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed


IT Support

IT Specialist enhancing IT infrastructure and cloud services for mission-driven financial provider PayJoy. Supporting users with technical issues and managing cloud technologies in a hybrid setting.

Help Desk Analyst, L2

Help Desk Analyst providing second-level technical support to end-users at Stefanini. Troubleshooting software and technical issues, maintaining ticket documentation, and collaborating with IT teams.

Hybrid IT Support Technicians roles in Colombia

Browse 6 hybrid it support technicians roles hiring in Colombia plus related opportunities such as support engineer, network operations and network engineer.

6 jobs found

Help Desk Analyst, N1

Stefanini LATAM

Help Desk Analyst, Level 2

Stefanini LATAM

Tier II IT Support Specialist

Neostella

Help Desk Analyst – Level 1

Stefanini LATAM

IT Support

PayJoy

Help Desk Analyst, L2

Stefanini LATAM