IT Support Consultant resolving technical issues via remote access for DATAGROUP. Working in a collaborative team environment in a customer - oriented role.
About the role
- IT Specialist enhancing IT infrastructure and cloud services for mission-driven financial provider PayJoy. Supporting users with technical issues and managing cloud technologies in a hybrid setting.
Responsibilities
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
- Support operating systems (Windows, macOS, Linux) and productivity tools
- Document issues, resolutions, and procedures in the ticketing system
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….);
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
- Assist with cloud-based backups, monitoring, and security best practices
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Monitor network performance and resolve connectivity issues
- Assist with network security controls and access management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
- Maintain accurate asset inventory records and ensure compliance
- Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes
- Follow IT security policies and best practices
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed
Requirements
- Bachelor's degree in computer science
- 3+ years provided support in the form of Linux\Windows\Mac OS architecture
- Experience with automation engineering, switches and network technologies
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
- Strong understanding of system and application integration, as well automation engineering
- Able to work off hours for maintenance and projects
- Python or other language at a Novice level or higher
Benefits
- 100% Company-funded Health and Life Insurance for employees and immediate family members
- Indefinite-term contract
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, Headphones, ome office equipment and Wellness Perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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