support-engineer

floLIVE is a global IoT connectivity company that provides a full-stack, API-first platform for managing cellular connectivity at scale. Their offerings include a Connectivity Management Platform (CMP) as-a-service, MVNE/MVNO-in-a-box solutions, multi‑IMSI eSIM/M2M SIMs, local breakout and distributed core network services, and edge-as-a-service to optimize performance, compliance, and cost across markets. floLIVE serves enterprises, mobile operators, and IoT service providers with secure, adaptive, and centrally managed connectivity designed for large-scale IoT deployments.

floLIVE operates the largest global, cloud-native connectivity network purpose-built for the IoT era.

We provide centrally managed, localized connectivity through a global network of interconnected local core mobile networks. This unique architecture ensures seamless global reach with the low latency, high performance, and regulatory compliance of local access.

Our platform empowers IoT service providers, enterprises, and mobile network operators to deploy and manage connected devices anywhere in the world with real-time visibility, full control, and zero roaming dependencies.

In addition to global connectivity services, floLIVE offers a full MVNE solution  enabling our customers to launch and scale MVNO businesses with speed and simplicity. Whether you're building a light MVNO, a full MVNO, or need end-to-end core network infrastructure, we deliver everything required under one cloud-native platform.

We give our customers the ability to act as their own carrier: monitor devices in real time, switch operators remotely, troubleshoot proactively, and ensure services are always on — all through a single, self-managed platform.

floLIVE is redefining what’s possible in connectivity — giving global companies the tools and infrastructure to scale confidently, stay compliant, and innovate faster.

floLIVE

• Troubleshooting of deep technical issues
• Solve Tier2/Tier3 connectivity problems in the telecom domain
• Participate in troubleshooting sessions with customers and other floLIVE teams
• Following up on technical queries and providing prompt feedback
• Follow agreed SLAs

Senior Support Engineer

Senior Support Engineer resolving Tier2/Tier3 connectivity problems in telecom. Troubleshooting technical issues and collaborating with customers and teams in IoT environment.

PROS is a leading provider of AI-powered solutions that help companies optimize their pricing and selling strategies across various industries. They offer a comprehensive suite of products such as Smart Configure Price Quote (CPQ), Smart Price Optimization & Management (POM), and specialized solutions for the airline industry, including revenue management and dynamic pricing. PROS serves a wide array of industries, including airlines, automotive parts, chemicals, consumer goods, and more, helping businesses enhance customer engagement, boost revenue, and improve conversion rates with their advanced digital selling tools. Their platform is designed to support B2B interactions and improve sales efficiency through AI-driven insights and tools.

PROS Holdings, Inc. (NYSE: PRO) is a leading provider of AI-powered SaaS pricing, CPQ, revenue management and digital offer marketing solutions. Our vision is to optimize every shopping and selling experience. With nearly 40 years of industry expertise and a proven track record of success, PROS helps B2B and B2C companies across the globe, in a variety of industries, including airlines, manufacturing, distribution and services, drive profitable growth. The PROS Platform leverages AI to provide real-time predictive insights that enable businesses to drive revenue and margin improvements. To learn more about PROS and our innovative SaaS solutions, please visit our website at www.pros.com.

PROS

• Provide first contact support for customers via Service Desk and other online applications
• Quickly and efficiently triage client requests, escalating issues to Product and Engineering teams as needed based on diagnosed Priority level
• Diagnose incidents through product expertise and troubleshooting skills to resolve as many issues as possible via First Call Resolution (FCR)—without the need for escalation
• Generate service desk tickets as required on behalf of internal or external stakeholders, documenting change requests or incidents with sufficient details as outlined in the related process documentation
• Manage customer ticket queues ensuring all Service Level Agreements are met, customers are kept up to date on requests, and tickets are resolved expeditiously
• Demonstrate exceptional customer service skills to exceed customers’ expectations and minimize escalations by taking ownership of customer reported issues
• Assist customers with Content Management System updates, settings, and configurations
• As a “super user,” educate customers on best practices and proactive solutions for optimized product performance
• Maintain knowledge base for customer-facing FAQs based on commonly reported issues and questions
• Foster continuous learning by participating in regularly scheduled Product and Processes learning sessions

Customer Support Engineer I

Customer Support Engineer providing first contact support via Service Desk and online applications. Collaborating with Product and Engineering teams to resolve customer issues efficiently.

Paysafe is a financial services company that specializes in offering digital payment solutions, including online payday loans. They provide a streamlined application process for consumers needing quick access to cash without extensive credit checks. With a focus on convenience, Paysafe helps individuals secure emergency funds efficiently, adapting to their financial needs.

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.Follow us:facebook.com/paysafetwitter.com/paysafeinstagram.com/paysafe

Paysafe

• Email & phone support
• Merchant account reporting, instruction and operation support
• Perform problem determination with the customer as well as conduct investigations into complex technical issues
• Providing support to Account Management & Sales teams
• Working with Compliance team, Payments team, Legal and IT to resolve merchant issues

Merchant Services Specialist – Technical Support

Merchant Services Specialist providing technical support for merchants at Paysafe. Handling account reporting, resolving complex technical issues, and collaborating with various teams.

Hewlett Packard Enterprise (HPE) is a global enterprise focused on the development and provision of IT solutions across a variety of industries. Known for its HPE GreenLake platform, HPE offers hybrid cloud solutions that integrate the public cloud experience with private IT environments, enabling businesses to deploy and manage resources while maintaining control over data. The company also excels in areas such as AI, supercomputing with the world's fastest supercomputers, and networking solutions. HPE partners with other technology leaders to innovate and provide managed services, thus helping clients in data management, edge computing, and AI adoption.

Official LinkedIn of Hewlett Packard Enterprise, the global edge-to-cloud company. Sharing our passion and purpose through technology and innovation.

Hewlett Packard Enterprise

• Provide L1 technical support to customers primarily in the EMEA region.
• Investigate, troubleshoot, and resolve technical issues through remote sessions on customer environments.
• Develop a strong understanding of Zerto technologies, workflows, and best practices.
• Create and maintain knowledge base articles for internal and external customers.
• Collaborate closely with customers to understand issues and deliver timely solutions.
• Work in close partnership with the L2 technical support team to escalate and resolve complex issues.

Technical Support

Technical Support role providing first-level technical support to Enterprise customers. Collaborating on resolving technical issues efficiently while understanding Zerto technologies and workflows.

OfficeRnD provides software solutions that power flexible working. We help flex space operators, landlords, property management companies and hybrid teams manage their flex or hybrid workspace.
OfficeRnD Flex is a specialized property management and tenant engagement platform for coworking and flex spaces as well as landlords. 
OfficeRnD Hybrid is a workplace management solution that helps hybrid organizations manage a flexible workplace environment.

OfficeRnD

• Address customer queries over email, chat, phone, and remote sessions in a timely and professional manner;
• Research reported problems, work together with the software development and QA teams to isolate and confirm bug reports, and log them in the backlog;
• Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog;
• Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback, and direct the growth of our product and services;
• Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur;
• Understand the key business drivers and use this understanding to accomplish your work and contribute to the team’s efforts to achieve our business goals.

Technical Support Specialist – Night Shifts

Customer Support Representative for a SaaS platform enabling hybrid work. Responsible for addressing customer queries and supporting product development teams.

• Address customer queries over email, chat, phone, and remote sessions in a timely and professional manner;
• Research reported problems, work together with the Development and QA teams to isolate and confirm bug reports, and log them in the backlog.
• Use Postman, HTML, and CSS to investigate and implement customer requests.
• Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog.
• Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback, and direct the growth of our product and services.
• Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur.
• Understand the key business drivers and use this understanding to accomplish your work and contribute to the team’s efforts to achieve our business goals.
• Being an expert and point of contact for questions around the OfficeRnD Product integrations, such as Door Access, Payment Gateways, and Accounting integrations.

Technical Support Specialist

Technical Support Specialist addressing product-related questions and customer queries for OfficeRnD SaaS platform. Collaborating with cross-functional teams to resolve technical issues and enhance customer experience.

SEEBURGER is an integration service and software provider that specializes in enabling seamless connectivity between applications, people, and processes. Their Business Integration Suite (BIS) Platform offers a centralized solution for various integration needs, including B2B/EDI, API management, file transfers, and automation. With a history dating back to 1986, SEEBURGER supports over 14,000 customers globally, providing robust cloud-based and on-premises integration solutions that enhance operational efficiency across multiple industries.

One central platform, one experience, all integrations, all deployment models. Our BIS Platform enables seamless connectivity of applications, people and processes, whether in the cloud, a hybrid environment or on-premises. With the BIS Platform, anyone can design simple to complex integrations on their own, helping to strengthen their company's digital ecosystem.

SEEBURGER is an integration service and software provider. Family owned since 1986, today over 1,200 employees worldwide make us strong. Over 14,000 customers rely on integration expertise from SEEBURGER every day.

SEEBURGER

• Provide first-level support for customer and system incidents, ensuring timely and effective resolution
• Operate & monitor SEEBURGER Cloud Services and organize remote sessions to customer systems, performing both technical and business-oriented issue analysis
• Keep customers informed and engaged by providing clear updates on their inquiries and issues
• Fulfill standard change requests
• Identify and suggest possible improvements on procedures to increase quality and efficiency
• Work as part of unified ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience

Junior Service Desk Support Engineer

Junior Service Desk Support Engineer providing first-level support for SEEBURGER Cloud Services. Operating & monitoring customer systems while ensuring technical and business-oriented issue analysis.

Hybrid Support Engineers roles in Bulgaria

Browse 7 hybrid support engineers roles hiring in Bulgaria plus related opportunities such as it support.

7 jobs found

Senior Support Engineer

floLIVE

Customer Support Engineer I

PROS

Merchant Services Specialist – Technical Support

Paysafe

Technical Support

Hewlett Packard Enterprise

Technical Support Specialist – Night Shifts

OfficeRnD

Technical Support Specialist

OfficeRnD

Junior Service Desk Support Engineer

SEEBURGER