Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
About the role
- Customer Support Representative for a SaaS platform enabling hybrid work. Responsible for addressing customer queries and supporting product development teams.
Responsibilities
- Address customer queries over email, chat, phone, and remote sessions in a timely and professional manner;
- Research reported problems, work together with the software development and QA teams to isolate and confirm bug reports, and log them in the backlog;
- Capture customer feedback and feature requests, communicate them clearly with the product management team, and add them to the backlog;
- Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback, and direct the growth of our product and services;
- Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur;
- Understand the key business drivers and use this understanding to accomplish your work and contribute to the team’s efforts to achieve our business goals.
Requirements
- Experience in Customer Support/Technical Support
- Proven customer-focused mindset
- Strong communication skills and fluent English
- Analytical thinking
- A broad technical curiosity with proven problem-solving and troubleshooting skills
- API and HTML knowledge is an added advantage
Benefits
- Premium health insurance incl. dental
- 25 days off a year
- 1 additional day off for your birthday
- 200 BGN monthly food vouchers
- Taxi vouchers for your shifts in the office
- 3 days off for volunteering
- Full remuneration for your first 3 days of sick leave
- A fantastic work-hard/play-hard start-up environment - we have numerous social events and team outings
- Take part in many sports activities and enjoy a co-funded MultiSport card
- Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
HVAC Trainer & Technical Support developing and delivering training programs at Granite Group Wholesalers. Involving product training, sales team collaboration, and monitoring training effectiveness.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.
Providing training, technical support, and educational program development in HVAC for Granite Group Wholesalers LLC. Collaborating with internal staff and client presentations to enhance product understanding and sales.
Data and AI Support Engineer ensuring stability and performance of AI/ML solutions at Michelin. Problem - solving technical issues affecting data pipelines and models while collaborating with users.
Trainer & Technical Support for HVAC, developing educational materials and conducting training for branch personnel and customers. Provide technical support and monitor training effectiveness while collaborating with sales and marketing teams.
IT Support Engineer providing technical support to clients while working with a dynamic IT team. Involves client interactions and on - site support in Central Coast California areas.
Technical Support Engineer providing post - sale assistance for customers using Delinea's Identity Security Platform. Involving troubleshooting technical issues and communicating resolution plans across diverse international teams.
Technical Support Engineer resolving complex issues in real - time for connected hardware and software platform. Collaborating with customers and internal teams to improve system reliability and documentation.
Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.