client-services-representative

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

Vivo (Telefônica Brasil) is part of the Telefónica Group and with more than 94 million customers, of which 75 million mobile and 19 million fixed, we are the largest telecommunications company in Brazil, with nationwide presence and a complete, convergent portfolio of products, combining fixed, mobile and digital services.

Our purpose is “Digitalize to Bring Closer”, helping to build a digital nation and transforming the life of our customers. More and more, we connect people and things with Fiber, 4G and 4.5G and cover more cities with the network quality that only Vivo has.

Today, we cover around 90% of the population with 4G and are accelerating the launch of cities with 4.5G, using carrier aggregation technology. In the fixed operation, we ended 2019 with 21 million homes-passed (HPs) with fiber optic technology, of which 11 million HPs with FTTH (fiber to the home). In addition, all cities with FTTH technology also offer TV over fiber (IPTV), aiming to offer the best speed and experience to our consumers.

At Vivo, we also do more than just telecommunications. Within the Group, we have the Telefônica Vivo Foundation, that is committed to making education a priority, developing projects that are based on human potential and use technology as an instrument in favor of inclusion and digital culture.


Vivo (Telefônica Brasil)

• Generate, monitor, analyze and address operational, contractual, financial and administrative indicators for EPS (Service Provider Companies), as well as for MOP (In-house Workforce) and Vivo support areas, assessing the need for action to ensure good results through implementation and follow-up of action plans.
• Automate results reporting, create the views necessary to cascade actions down to technical levels, and work to simplify executive-level reporting of results.
• Support the team in simplifying and automating processes.
• Interface with areas and stakeholders to address gaps, identify opportunities and drive improvements to indicators and processes.

Customer Service Consultant

Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.

Vertem is a SaaS company that provides modular engagement platforms to design, run and manage loyalty, incentive and benefits programs. The company helps businesses retain customers, motivate partners and employees, and engage entire value chains through data-driven rewards, cashback, gamification and automated campaign tools. Vertem integrates with retailers, payment systems and financial services to deliver large-scale, enterprise-grade loyalty and incentive solutions.

Somos uma empresa líder em soluções de engajamento no Brasil.

Com produtos exclusivos e consagrados no mercado, usamos tecnologia e temos uma metodologia que garante resultados. Integramos ecossistemas e soluções personalizadas para negócios de grandes clientes dos setores financeiro, telecom, agronegócio, varejo, energia, e muitos outros.

Já são mais de 100 milhões de consumidores brasileiros e cerca de 2 milhões de empresas impactadas e beneficiadas pelas soluções que a Vertem desenvolve para seus clientes, transformando o engajamento em resultados para os negócios, com recompensas e incentivos para as pessoas.

Uma história de evoluções, agregando serviços, produtos, empresas e resultados em uma vertente de engajamento sem fim.

Bem-vindos a uma nova era, bem vindos à Vertem.

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Tá afim de trabalhar com a gente? 
Dá uma olhada nas nossas aqui no LinkedIn e na Gupy:
https://queroservertem.gupy.io
#VemPraVertem

Na Vertem, estamos empenhados em promover a igualdade salarial e de oportunidades, reconhecendo que a verdadeira equidade só pode ser alcançada em um ambiente diversificado e inclusivo. Embora atualmente estejamos focados principalmente na melhoria da diversidade em nossa equipe, entendemos que ainda temos um longo caminho a percorrer.

Acesse o nosso relatório de igualdade social através do link:
https://landing.vertem.com/relatorio-igualdade-salarial-2025

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Vertem

• Provide first-level customer support via phone or internal systems;
• Log and track requests, questions and complaints promptly and courteously;
• Perform concierge duties to handle critical issues or participant rescues;
• Maintain clear, professional communication, always prioritizing customer satisfaction;
• Open, monitor and close tickets in systems (e.g., Service Desk, Salesforce, CRM, etc.);
• Coordinate with internal departments (technical, sales, procurement, etc.) to ensure customer requests are resolved;
• Ensure SLA deadlines are met and inform customers about the progress of their requests;
• Support administrative processes related to customer service, such as sending reports, updating customer records and document control;
• Keep records of interactions, incidents and feedback up to date;
• Monitor the customer journey after delivery of services/products;
• Identify opportunities to improve customer service or internal processes that impact the customer experience;
• Generate basic performance and customer service reports (number of tickets, types of requests, resolution times, etc.);
• Assist in analyzing service metrics and propose basic improvements;

Client Service Analyst – Junior

Customer Service Analyst providing first-level support and maintaining client satisfaction in a dynamic company. Engaging with teams to resolve client inquiries and issues promptly.

• Quality KPIs Management: Drive excellence in quality KPIs (repeat repair rate, installation failure rate, TDNA) for activities performed by field technicians. Conduct quantitative and qualitative root cause analysis, and direct action plans with assigned owners, deadlines and projected gains.
• Audit and Compliance: Manage inspection teams to carry out audits according to current procedures, monitor resolution with vendors and act on action plans for non-conformities. Certify new technicians from partner companies according to the quality standard.
• Process Management: Participate in the development of new procedures and ensure their dissemination, understanding and compliance by field technicians.
• Automations: Identify opportunities with the team for automation/Artificial Intelligence, introduce new analytical perspectives and root-cause analyses, with a focus on improving operational results and customer satisfaction.
• Project Management: Organize and lead strategic projects, measure gains with responsible focal points, establish reporting routines and accountability for deliverables.
• People Management (Leadership): Manage teams by directing activities, conducting performance evaluations, providing continuous feedback and technical alignment, promoting collaborative work, effective communication and a positive organizational climate.
• Executive Reporting: Prepare executive materials structuring results, causes, risks, action plans and organization to convey objectivity and strategic feasibility.
• Vendor Management: Hold daily meetings with vendors alongside the team to improve results, provide online reports on indicator progress, manage conflicts effectively and drive action plans with the teams.

Coordinator, Customer Service – Quality

Quality Service Coordinator managing service quality KPIs and leading teams in the telecommunications sector at Vivo. Focused on process improvement and compliance in São Paulo, Brazil.

Vivo (Telefônica Brasil) is a telecommunications company that provides a wide range of services including mobile and fixed telephony, broadband internet, and digital television. They offer various plans for mobile and home internet, alongside interactive television services, ensuring connectivity and entertainment for residential and business customers. Vivo aims to deliver high-quality services powered by cutting-edge technology, including 5G connectivity, while also enhancing customer experience through various digital services.

• Manage, at tactical and operational levels, the backbone and backhaul network of the Minas Gerais region, ensuring availability, quality, and efficiency of services;
• Ensure compliance with SLAs, technical-operational indicators and quality requirements defined by the company;
• Manage contracts related to the operation and maintenance of the external network;
• Coordinate the external network operations and maintenance teams, promoting technical and operational alignment;
• Monitor, diagnose and analyze faults, proposing corrective actions and opportunities for resource optimization;
• Track performance indicators and implement contingency measures and continuous improvement actions;
• Prepare action plans for execution of network works and projects, ensuring deadlines, quality and alignment with area objectives;
• Supervise and inspect the network, ensuring technical compliance;
• Act as the technical interface with suppliers, partners and customers, providing specialized support;

Customer Service Manager

Managing backbone and backhaul networks for Vivo in Brazil. Ensuring service quality and team coordination in Minas Gerais.

Eurasia Group is a political risk advisory and management consulting firm that specializes in helping clients navigate geopolitical risks in an uncertain world. With a focus on thought leadership and investment partnerships, Eurasia Group provides valuable insights into global politics and the challenges that businesses and organizations face in their strategic decision-making.

Eurasia Group is the world's leading global political risk research and consulting firm. Since 1998, we have helped clients make informed business decisions in countries where understanding the political landscape is critical. Our research analysts are trained social scientists with post-graduate degrees, extensive professional experience, and a diverse range of language capabilities. Headquartered in New York, we also have offices in Washington, DC, San Francisco,  London, São Paulo, and Singapore, as well as a vast network of experts around the world.

Eurasia Group

• Learn, understand, and support C&R’s BD/sales operations.
• Assist with research, scoping, and drafting of proposals, strategy plans, presentations, client emails, and discussion documents for sales leads.
• Research C&R sector to identify and target new business prospects and relevant issues.
• Maintain/update Salesforce and sales pipeline records.
• Research the competitive environment to inform strategy.
• Support client/prospect relationships, including scheduling, communications, contract management, and record keeping (Salesforce, pipelines).
• Support research and planning of events and trips targeting clients and prospects.
• Assist in developing and implementing the overall C&R BD plan.
• Learn, understand, and support CRM operations and communications.
• Support client engagements and communications (scheduling, emails, etc.)
• Help research, scope, and draft content and deliverables (reports, presentations, etc.).
• Draft, maintain, and update client Strategic Account Plans, CSM pipeline, and Salesforce.
• Assist with project management tasks and relevant research on global affairs, policy, and sector relevant issues.
• Support in monitoring and evaluating the status of the largest clients.
• Maintain and update Salesforce, Sales and CRM pipelines, Events Calendar, invite trackers, and other BD/CRM tools to enhance team’s operational efficiency.
• Draft, format, and visually design/edit proposals, presentations, and deliverables, especially in PowerPoint and Word.
• Take meeting notes and share post-meeting summaries.
• Use project management tools (e.g., Salesforce, Monday.com) to improve team efficiency, record keeping, and scheduling.
• Develop a robust understanding of public affairs, strategic communications, and the business landscape.
• Understand the C&R ecosystem in which EG competes and identify key client engagement opportunities (e.g., events, non-profit initiatives, conferences, etc.).
• Build strong writing, speaking, and presentation skills to engage clients.
• Conduct basic research on companies and C&R sector business issues.
• Work both independently and collaboratively with various teams.
• Efficiently organize, manage, and prioritize multiple projects/tasks.

Associate, Consumer & Retail – Business Development, Client Support

Join the Consumer & Retail team to support business development and client relationship management initiatives at Eurasia Group in São Paulo, Brazil.

Funcional Health Tech is a company specializing in innovative technological solutions for the healthcare ecosystem, aiming to enhance efficiency and sustainability. With over 20 years of experience, they provide various services including health analytics, patient support programs, and pharmacy loyalty programs, catering specifically to the pharmaceutical industry and health insurance operators. They focus on generating data intelligence to improve health care management for businesses and healthcare providers.

O ecossistema de saúde tratado com a grandeza que ele exige.
24 anos de mercado com o propósito de melhorar a vida das pessoas através de tecnologia para saúde e “data analytics”.

Funcional Health Tech

• Direct support for BU Pharma clients.
• Maintenance and configuration of requests for the Trade product.
• Conducting trainings, presentations, analytical reports and spreadsheets.
• Handling clients' requests and activities.
• Use of systems contracted by clients.
• Proactive interaction with internal teams, colleagues and clients to ensure customer success and satisfaction.

Customer Service Analyst I

Customer Service Analyst providing direct assistance to clients in the health tech sector. Involved in training, presentations, and ensuring customer satisfaction.

Hybrid Client Services roles in Brazil

Browse 6 hybrid client services roles hiring in Brazil plus related opportunities such as customer support, account manager, customer success manager and affiliate manager.

6 jobs found

Customer Service Consultant

Vivo (Telefônica Brasil)

Client Service Analyst – Junior

Vertem

Coordinator, Customer Service – Quality

Vivo (Telefônica Brasil)

Customer Service Manager

Vivo (Telefônica Brasil)

Associate, Consumer & Retail – Business Development, Client Support

Eurasia Group

Customer Service Analyst I

Funcional Health Tech