Hybrid Head of Product Design

at Zoopla

• Job title: Head of Product Design
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Strategic design leader at Zoopla, leading a talented team of designers to evolve the product experience. Drive measurable outcomes through innovative design strategy and execution.

Responsibilities

• Build, lead and evolve the Product Design team into a high-performing unit characterised by innovation, craft excellence, accountability and responsiveness.
• Set the tone for design culture: create the rituals, coaching, community of practice and feedback loops that drive discipline and growth.
• Serve as both a leader and contributor, maintaining a visible role in execution, setting standards for quality, and modelling what best-in-class looks like.
• Define the overarching design strategy, how our brand, product experiences and design systems support business and product objectives.
• Translate insight (user research, data, market) into coherent design principles, systems and experiences.
• Collaborate tightly with product, marketing and engineering leadership to ensure alignment of design, product roadmap and business priorities.
• Direct and oversee the evolution and delivery of an integrated design system that supports scale, consistency, performance and brand integrity.
• Own major funnels in our product ecosystem: acquisition, activation, engagement, retention and conversion.
• Use quantitative and qualitative insight to identify optimisation opportunities, establish hypotheses, run experiments, monitor results and iterate.
• Demonstrate a sharp understanding of UX, conversion optimisation and revenue levers, your fingerprints should be visible in improved metrics.
• Position design as a strategic business driver. Make the case for design investment, articulating and presenting how design contributes to revenue, growth and customer value.
• Work closely with commercial, product and data leadership to shape design initiatives that marry user delight with business outcomes.
• Provide visibility and accountability into design’s contribution to KPIs, present to Exec level, telling the story of design’s impact.
• Act as the design lead in senior forums, contributing to product strategy, offering insight and guidance to the Exec team and cross-functional leadership.
• Build strong relationships across product, engineering, data, marketing and commercial teams, you’ll need credibility, clarity and influence to mobilise change.
• Represent design externally and internally in a way that elevates the discipline and aligns it with the broader business agenda.

Requirements

• A proven design leader with strong stakeholder management skills, comfortable presenting to and influencing at Exec level.
• A “get-stuff-done” mindset with bias for execution, you take ideas through to shipped outcomes and measurable impact.
• Demonstrable track record of delivering exceptional UX and design that has meaningfully improved commercial metrics (conversions, funnel metrics, revenue).
• Deep fluency in funnels, conversion optimisation, experimentation and data-informed design decisions.
• Credibility at executive level, you speak design, product and business, and understand how to align design strategy with growth and revenue goals.
• Experience leading change through teams, you can build, evolve and turn around design organisations, bring people with you, raise standards and embed new ways of working.
• Outcome orientation, you care about the difference your team makes, not just the output they create.

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary