Account Manager providing support to sales producers in developing new business opportunities and managing client renewals in commercial insurance. Engaging in marketing, proposals, and coverage negotiations.
About the role
- Account Manager nurturing client relationships and driving growth at Zoopla, a leading UK property website.
Responsibilities
- Client Success & Growth: Drive revenue growth and support client goals by effectively managing a portfolio of clients, ensuring they derive maximum value from our products.
- Relationship Building: Develop and maintain strong, trusting relationships with key client stakeholders, positioning Zoopla as a trusted advisor and partner.
- Retention & Renewals: Proactively engage with clients to maintain high satisfaction levels, lead contract renewals, and re-engage clients to prevent churn.
- Product Expertise: Stay well-versed in Zoopla’s product suite, providing clients with tailored guidance and ensuring they are leveraging the full potential of our solutions.
- Collaboration & Communication: Work closely with internal teams to deliver seamless client experiences, ensuring alignment across all touchpoints and activities.
- Data-Driven Strategy: Use data insights to track engagement and performance, maintaining accurate client records in Salesforce to inform decision-making.
Requirements
- Client-Centric: A genuine passion for helping clients succeed and driving value through tailored solutions.
- Proven Relationship Builder: Demonstrated ability to establish long-term partnerships, build trust, and influence client decisions.
- Sales-Driven: Strong focus on results, consistently meeting targets and identifying upsell opportunities that align with client needs.
- Industry Knowledge: Experience in property, software, or digital media sectors. Understanding of real estate or digital transformation is a plus.
- Team-Oriented: Collaborative mindset, willing to share knowledge and best practices to drive collective success.
- Excellent Communicator: Strong verbal and written communication skills, with the ability to engage effectively with clients at all levels.
- Continuous Learner: Eagerness to stay current with product updates, industry trends, and market dynamics, sharing insights with the wider team.
- Proven Track Record: Experience in account management, customer success, or retention, preferably within a B2B environment.
- Multi-Product Expertise: Proven ability to manage client relationships across a diverse range of products and services, ensuring seamless integration and maximum value at every touchpoint.
- Results-Oriented: History of driving performance in a fast moving, target-driven sales environment.
- CRM Proficiency: Experience with CRM systems (Salesforce preferred) for managing relationships and tracking key metrics.
Benefits
- Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for a period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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