Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
About the role
- Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab-related inquiries for veterinarians and veterinary staff.
Responsibilities
- Serve as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support
- Provide comprehensive support for customer inquiries related to lab results, testing process or requirements
- Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action
- Actively work and resolve lab/medical problem samples
- Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries
- Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate
- Act as a knowledge resource for Customer Service, assisting CSRs with questions about core lab activities
- Work with various departments within the organization to resolve customer issues
- Communicate effectively with customers and colleagues, keeping them informed of the progress
- Analyze customer issues to identify underlying causes and prevent them from recurring
- Identify trends and patterns in customer feedback and provide valuable insights for improvement
- Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements
Requirements
- Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus)
- MLT, MT, RVT, LVT, CVT or CLS Preferred
- Broad clinical knowledge and an understanding of medical diagnostic testing experience are required (veterinary diagnostic testing knowledge strongly preferred)
- Strong understanding of customer service principles and best practices
- 2+ years’ experience in a customer-facing role
- LIS (LabDAQ) experience a plus
- Salesforce experience a plus
Benefits
- Competitive healthcare
- Retirement savings benefits
- Array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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