Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
About the role
- Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution-oriented approach.
Responsibilities
- Handle inbound customer inquiries via phone, email, or chat
- Identify customer needs and assist with product information
- Strategically schedule technician teams
- Conduct outbound calls for job follow ups
- Utilize software to document customer interactions
- Identify and escalate priority issues
- Review and close out jobs by ensuring accuracy
Requirements
- Strong communication skills in English
- Spanish a plus
- Solution-oriented and proactive
- Ability to analyze customer needs
- Comfortable with multi-tasking in high demand environments
- Detail oriented, punctual, and dependable
- Ability to work well with others
Benefits
- Competitive pay
- Supportive work environment
- Paid sick time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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