Hybrid IT Modernization Project Business Analyst

at Oregon Department of Human Services

• Job title: IT Modernization Project Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $6,834 - $10,076 per month
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Go
• Location requirements: Hybrid, Salem, United States

About the role

• Business Analyst providing analysis for HECC’s IT Modernization Project in Salem, Oregon. Designing technical solutions and coordinating with internal and external partners.

Responsibilities

• Provide analysis for the agency’s Modernization Project.
• Design, develop and configure new technical solutions to meet business objectives in coordination with vendors and agency technical and business staff.
• Translate and communicate complex business problems and technical solutions to internal and external project partners and coordinate work efforts to achieve program and project goals and objectives.
• Facilitate system design and testing meetings, acting as a subject matter expert to make informed decisions on behalf of the agency.
• Provide policy and process expertise to guide system change implementation, analyze impacts on systems and configurations, and advise project leadership on operational design and policy options that support HECC’s goals.
• Lead requirements gathering and validation, process mapping, and change management activities to support adoption of the new HECC systems, while coordinating testing, tracking success metrics, and ensuring a smooth transition to operations and maintenance with ongoing user support.
• Develop and review project documentation—including business and functional requirements—to accurately capture current and desired outcomes for subsystems, reports, forms, and interfaces.
• Evaluate user requests to identify training, system, or change needs; support production issue resolution and prioritization; and facilitate Go-Live readiness and user support activities.
• Coordinate and support all phases of the HECC Modernization systems lifecycle—including planning, configuration, testing, training, and release—while serving as the primary liaison among stakeholders, developers, and end users.
• Manage solution requests, track progress in Azure DevOps, support decision-making, and contribute to modernization efforts through collaboration, documentation, and change management activities.

Requirements

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work related to IT project management and/or IT business analysis.
• Any combination of experience and education equivalent to seven years of experience in IT project management and/or IT business analysis.
• Excellent verbal and written communication skills to effectively convey ideas, recommendations, and technical information with a variety of audiences.
• Experienced in engaging with diverse communities through inclusive communication strategies that promote equity and align with agency goals.
• Ability to work in a team environment with excellent team player and interpersonal skills, including the willingness to collaborate, share information and contribute to the team's success.
• Attention to detail and the ability to organize and coordinate multiple work streams simultaneously to meet objectives and goals.
• Self-motivated and organized with a proven ability to work autonomously and collaboratively to meet deadlines.
• Experience evaluating the effectiveness and efficiency of operational processes or events that included requirements gathering, analysis, interpretation, and recommendations for an IT project.
• Experience in assessment and analysis of business needs and system design.
• Ability to actively participate and work closely with project staff, project leadership, and program staff regarding all phases of an IT project, with a good understanding of technical systems and process analysis.

Benefits

• Competitive medical, vision and dental benefits package for the employee and qualified family members.
• Opportunity to participate in a deferred compensation savings program.
• A fabulous retirement program.
• Work-life balance!
• 11 paid holidays per year.
• 3 additional paid "Personal Business Days" per year.
• 8 hours of sick leave accumulated every month.
• Progressive vacation leave accrual, starting at 10 hours per month, with increases every 5 years.
• Hybrid remote work options