Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Strategic Account Manager responsible for client success and revenue growth at ZILO™. Overseeing onboarding, product adoption, and managing key stakeholder relationships.
Responsibilities
- Work closely with the ZILO Executive sponsor to deliver the commercial success of one or more client relationships.
- Develop a rolling multi-year account plan, and a detailed set of agreed objectives for a current year and execute against these.
- Whilst the Executive Sponsor will typically own and manage senior executive relationships, the SAM is expected to build and manage other key stakeholder relationships within a client (Sales, Project, Product, Tech, Ops etc)
- Drive product adoption and revenue growth in alignment with deal commitments and account objectives - identifying new opportunities and maximising revenue from clients across additional value-added products.
- Negotiate and close contracts, including Statements of Work, for new products and implementations, agreed with client.
- Work closely with the Client Delivery Manager to ensure delivery against client commitments. Manage client stakeholders across multiple programmes.
- Maximise account profitability by working with Delivery & Service teams to manage expenses whilst still delivering against commitments.
- Implement and manage relationship governance structure, manage key meetings, and ensure delivery against agreed actions. Including holding the client to account on their agreed actions.
- Ensure client is kept up to date at all levels on ZILO Strategy, roadmap and new products. Similarly ensure ZILO maintains an up todate view of Client’s strategy as it pertains to ZILO area of interests.
- The SAM is not a service delivery manager but needs to maintain visibility of service levels vs SLAs and all projects in flight, working with the Account Delivery Manager & Service teams to course correct if we are not delivering. Act as escalation point for service delivery issues.
- Always ensure referenceability of respective clients. Exceed target NPS scores. Deliver constant feedback into ZILO teams on Client’s product needs, relationship perception and service challenges.
- Maintain accurate and timely account data in HubSpot and ensure timely reporting of Account KPIs to Leadership.
Requirements
- 5+ years in Account Management or Customer Success in SaaS/FinTech servicing financial services firms
- Proven experience managing enterprise accounts
- Strong commercial negotiation skills
- Ability to run structured QBRs and C-suite conversations
- Familiarity with HubSpot or other CRM tools
- Understanding of procurement cycles in financial services
- Excellent stakeholder management & communication
Benefits
- Enhanced leave - 38 days inclusive of 8 UK Public Holidays
- Private Health Care including family cover
- Life Assurance – 5x salary
- Flexible working-work from home and/or in our London Office
- Employee Assistance Program
- Company Pension (Salary Sacrifice options available)
- Access to training and development
- Buy and Sell holiday scheme
- The opportunity for “work from anywhere/global mobility”
Job title
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