Principal Statistical Analyst at Summit Therapeutics conducting statistical programming for oncology trials. Responsible for data analysis, compliance checks, and project management involving statistical activities.
About the role
- Merchant Success Analyst providing support to merchants for PCI compliance validation through phone, email, and chat. Engaging merchants and helping them navigate compliance processes and security tools.
Responsibilities
- Serve as the primary point of contact for merchants seeking help with PCI compliance validation and platform usage.
- Respond to inbound merchant inquiries across phone, email, and chat with professionalism, patience, and accuracy.
- Guide merchants through PCI workflows, including SAQs, required steps, and validation status.
- Provide clear, non-technical explanations of compliance requirements, timelines, and platform notifications.
- Assist with basic ASV scan execution steps, such as initiating scans and checking status.
- Support foundational onboarding and usage of cybersecurity tools offered through ZeroRisk.
- Accurately document all merchant interactions in the ticketing system and route issues appropriately when escalation is required.
- Escalate technical, ASV-related, or advanced risk questions to Merchant Technical Services following defined processes.
- Participate in quality reviews, coaching, and continuous improvement efforts.
Requirements
- Bilingual or multilingual proficiency in any of the following languages: French, German, Polish, Czech, Spanish.
- Experience in a customer-facing support, service, or operations role.
- Strong verbal and written communication skills.
- Ability to explain complex or unfamiliar topics in clear, simple language.
- Comfort working with structured workflows, scripts, and systems.
- Strong attention to detail and commitment to accuracy.
- Reliability, professionalism, and a customer-centric mindset.
- Experience supporting customers across phone, email, and chat channels.
- Comfort working in a fast-paced, metrics-driven environment.
- Interest in cybersecurity, compliance, or technology-enabled services.
Benefits
- Global Growth Opportunity: You’re joining at an early stage as the company scales internationally.
- Career Progression: This role builds foundational skills that lead to technical, senior, or specialized roles.
- Learning & Development: Ongoing training in PCI compliance, cyber risk, and security tooling.
- Meaningful Impact: Your work directly helps merchants protect their businesses and meet regulatory requirements.
- Collaborative Environment: Work with teams across Customer Operations, Technical Services, and Customer Success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Data Analyst role entering and maintaining sales data for Applied Industrial Technologies. Collaborating with teams to ensure data accuracy and supporting customer relations through various tasks.
Board Certified Behavior Analyst creating assessments and behavior plans for ABA programs. Supporting caregivers and collaborating with experienced BCBA team in hybrid role.
Board Certified Behavior Analyst conducting assessments and supervising ABA programs. Supporting and training caregivers while collaborating with a team of experienced BCBAs.
Board Certified Behavior Analyst conducting assessments, creating behavior plans, and supervising ABA programs while supporting caregivers and RBTs in the United States.
Board Certified Behavior Analyst providing assessments, training, and support within BK Healthcare Management. Focus on collaborating with BCBA team and supervising ABA programs for impactful outcomes.
Board Certified Behavior Analyst role at BK Healthcare Management conducting assessments and supervising ABA programs. Collaborating with experienced BCBAs and supporting technicians to enhance client care.
Board Certified Behavior Analyst supporting ABA programs with a focus on assessments and training. Join BK Healthcare Management for a meaningful impact in a supportive environment.
Board Certified Behavior Analyst making impactful assessments and training with support from BK Healthcare Management. Join a team that values expertise and professional growth.
Board Certified Behavior Analyst creating behavior plans and supervising ABA programs at BK Healthcare Management. Join our supportive team focused on flexibility and professional growth.