System Analyst driving Change & Release capabilities at a leading pharmaceutical company. Empowering engineering and DevOps teams to deliver high-quality releases.
Responsibilities
Design, enhance, and operate global Change & Release Management processes
Work closely with the Global Process Owner to drive innovation, simplification, and continuous improvement.
Ensure seamless integration with adjacent ITSM and agile delivery processes.
Serve as an expert escalation point for issues related to change workflows, approvals, tooling, and release execution.
Enable and consult System Leads, engineers, and product teams in planning and executing IT changes.
Contribute to toolchain improvements and automation initiatives.
Create and maintain accurate SOPs, process documentation, and validated records in compliance-regulated environments.
Develop and execute test plans for process or tooling enhancements, including documentation of test evidence.
Create and update training materials, user guides, onboarding content, and enablement documentation.
Conduct training sessions, workshops, and knowledge-sharing programs to drive adoption of Change & Release practices across the organization.
Act as a key communicator and ambassador for modern Change & Release Enablement.
Requirements
Deep expertise in IT Change & Release Management in global enterprise environments.
Familiarity with modern engineering practices: DevOps, CI/CD, automation, Git workflows, cloud-native deployment.
Experience working in regulated/validated environments (GxP or similar) is a strong plus.
Strong communication, consulting, and stakeholder management skills.
Ability to translate complex processes into actionable guidance and training for diverse teams.
A passion for continuous improvement, modern service management, and enabling teams to deliver high‑quality changes confidently.
Benefits
Ticket restaurant included in-office hours
Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
Discounts on gym network (Urban Sports Club)
Learning & Development
Job title
System Analyst – Change & Release Enablement, Pharma
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