Technology Service Analyst managing high severity IT incidents for Deutsche Bank. Ensuring effective management of business impacting incidents with strong communication and process adherence.
About the role
- PMO Analyst supporting agile delivery management improvements and project standards at Made Tech. Ensuring projects stay on track and establishing best practices for the organization.
Responsibilities
- Produce financial reports for account teams (contract/SOW burndown).
- Validate, track and approve TOIL for account teams.
- Track, manage and report account expenses.
- Account invoice review and approvals.
- Client asset management.
- Support onboarding new team members and create rotation plans where appropriate.
- Support the team with travel and accommodation booking as required.
- Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level.
- Manage reporting on contract/SoW compliance.
- Manage team work plans/ schedules and on-site register.
- Facilitate key meetings/ ceremonies with stakeholders where appropriate.
- Establish and maintain standards for projects.
- Offer guidance on best practices and processes for managing projects.
- Monitor progress against plans and report on results.
- Schedule and facilitate reviews to ensure projects are on track.
- Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs.
- Build and implement plans to improve the Agile delivery management capability.
- Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability.
- Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice.
Requirements
- Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques)
- Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.).
- Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes.
- Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits.
- Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process.
- Experience of managing issues using a robust process to identify action plans and track remediations to conclusion.
- Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model.
- Experience in coaching others in Agile project management best practices.
- Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives.
- Experience in managing the activities of a project team in a matrixed project organisation.
Benefits
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Clearing and Settlement Analyst supporting Trade Services processes like securities transfers and reconciliations in Bangalore. Seeking candidates with German language skills and a flexible work approach.
Associate Analyst applying economic approaches to energy and transport transition challenges. Collaborating on studies and expert opinions in a reputable global consulting firm in Germany.
Strategy & Revenue Analyst for papernest analyzing data for business growth. Collaborating with teams in energy, telecommunications, and insurance sectors in Spain.
Portfolio Enablement Analyst leading operational intake and governance processes for technology portfolio. Collaborating with various teams to improve intake workflows and compliance at Kimberly - Clark.
Analyst at Northern Trust producing timely reports and financial statements for hedge fund clients. Mentoring junior employees and ensuring compliance with procedures and controls.
Portfolio Enablement Analyst leading operational intake and readiness for Kimberly - Clark's technology portfolio. Collaborating cross - functionally to ensure smooth workflows and compliance.
Regional Treasury Lead Analyst managing key treasury functions including cash management and trade finance for LATAM at GE HealthCare. Collaborating with business units to optimize growth and risk management strategies.
Functional Analyst translating internal business requirements into detailed designs for a global engineering provider. Collaborating with stakeholders and improving business processes effectively.
Senior Billing Analyst managing monthly cycle of billing at Evertec. Responsible for strategic projects and internal/external customer support in a financial tech environment.