SAP BRIM SOM and CI Implementation Manager responsible for leading project execution, stakeholder coordination, and process improvements for client digital transformation.
About the role
- Experienced Zendesk Implementation Consultant partnering with enterprise customers for successful software adoption. Guiding onboarding and optimising Zendesk solutions in a hybrid work model.
Responsibilities
- Guide customers through onboarding, ensuring successful adoption of the platform
- Develop and deliver customized training programs, including 'Train-the-Trainer' materials
- Work closely with cross-functional teams to deliver projects end-to-end
- Drive discovery sessions and design workshops (remote and onsite) to gather and refine customer requirements
- Translate business needs into practical Zendesk configurations and solutions
- Maintain continuous, in-depth understanding of the evolving Zendesk product suite
- Deliver Professional Services engagements within agreed scope, timelines, and budget
- Identify, communicate, and help resolve project risks and issues
- Collaborate with customer stakeholders to define best practices in customer service processes and workflows
- Support optimisation initiatives for existing customers to improve performance and outcomes
- Contribute to revenue through billable utilisation and delivery of services
Requirements
- 3-5 years of experience in SaaS consulting, implementation in customer-facing roles
- Experience in SaaS, software implementation, or technical consulting with stakeholders at different levels
- Fluency in English written and spoken
- Experience supporting complex customer technology delivery projects
- Proven ability to translate complex technical concepts and solutions into clear, actionable business language for non-technical stakeholders and executive audiences
- Good understanding of customer support processes, systems
- Technical aptitude and ability to quickly learn new tools and systems
- Strong organisational skills, accountability, and the ability to manage priorities effectively
- Highly strategic and forward-thinking technology consultant
- Strong communication and interpersonal skills, with the ability to work effectively
- Ability to manage time, priorities, and project deliverables independently
- Customer-focused mindset with strong problem-solving skills
- Willingness to travel to customer locations (up to 30%)
Benefits
- hybrid work model (2 days in the office per week)
- office perks (great snacks, collaborative spaces)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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