Implementation Consultant working with the commercial team configuring the Vuelio platform for client requirements. Requires project management skills and customer support experience to ensure successful implementations.
About the role
- Identifies and delivers application and service implementations for CDL software. Provides consultancy service, ensuring high standards and collaboration within the team.
Responsibilities
- Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice.
- Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved.
- Maintains product knowledge and skills.
- Assists with the development of team member’s skills in these areas, via sharing knowledge.
- Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
- Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services.
- Produces process review documentation including metrics.
- Maintains an awareness of the functionality available in competitor systems.
- Assists with prospect demonstrations.
- Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge.
- Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time.
- Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements.
- Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures.
- Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs.
- Completes Config documentation
- Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
- Pro-actively seeks and promotes system enhancement requirements from new and existing clients.
- Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
- Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry.
- Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
- Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation.
- Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality.
- Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.
Requirements
- GCSE 'A' Level standard
- PRINCE2 Foundation
- Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range
- Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
- Excellent presentation skills – oral and written
Benefits
- Hybrid Working (2 Days a Week in the office - SK4 2HD)
- Truly flexible working.
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
- Top employer for 10th year running
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups.
- Life and health assurance
- Electric Vehicle Scheme
- Established Recognition Award System
- Great Parental Benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus
- On-site free parking
- Open plan modern offices
- Quiet Spaces are also available
- Shuttle bus to and from the station
- Subsidised restaurant
- Games room and chill out zone
- Annual Hackathon & Deep Racer Events
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
- Car wash, barber, yoga classes, boot camp and massage services all on site
- Cycle to work scheme
- Shower and dry rooms
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