Manager handling Financial Due Diligence projects in Transaction Services for Sancovia. Leading vendor assistance and project support with client and internal team collaboration.
About the role
- Dynamic CX Manager optimizing customer experiences through Zendesk implementations and leading comprehensive discovery sessions. Delivering impactful solutions with a customer-centric approach.
Responsibilities
- Establish and nurture strong relationships with internal and external teams
- Prioritize business and technical requirements of clients for maximum value
- Conduct in-depth technical assessments focusing on configuration and system architecture
- Provide expert consultation and product demonstrations showcasing Zendesk capabilities
- Perform internal reviews with account teams and customers post-engagement
- Coordinate use of Zendesk resources for effective implementation and client support
- Partner with account teams and management to drive continuous improvement
Requirements
- Extensive experience as a Senior Consultant, Senior Technical Account Manager, or Senior Customer Success Manager
- Deep knowledge of Zendesk products with hands-on experience managing Zendesk environments
- At least 5 years of technical experience in complex customer environments
- Proven ability to mobilize teams and drive actions that lead to organizational and customer success
- Expertise in service management, operational support, and customer experience management
- Experience in external enterprise customer-facing roles as a technical lead with a strong understanding of system integrations
- Proficiency in working within a collaborative/matrix environment
- Exceptional communication and presentation skills, connecting with personnel at all levels
- Knowledge of SaaS implementations, customer use cases, and logic-based workflows
- Ability to develop alternative solutions through lateral thinking and technical curiosity
Benefits
- Health benefits
- Long term career growth opportunities
- Support for physical and mental wellbeing
- Inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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