Data Recovery Operations Manager ensuring operational leadership for the Hangzhou DRS lab. Overseeing daily operations, team development, and compliance with global DRS processes.
ZC
Hybrid Senior Manager, Global Data Operations & Automation – Energy/Commodities
Posted 2 months ago
About the role
- Senior Manager of Data Operations at Zema Global developing scalable data strategies and leading operational efficiency. Collaborating with teams to enhance performance and client satisfaction through effective data management.
Responsibilities
- Develop, Enhance, and Implement Data Operations Strategy
- Define and execute the strategy for data operations, aligning processes and frameworks with business goals and growth initiatives.
- Establish standardized workflows and processes to maximize efficiency and quality across global teams.
- Drive innovation to enhance operational efficiency and scalability, while establishing long-term roadmaps for additional automation and technology adoption to ensure operational excellence.
- Translate strategic priorities into actionable operational plans for the group.
- Build and maintain strong relationships with cross-functional teams, including data, product, technology, and business units, to align goals.
- Provide regular updates and performance metrics to senior leadership, ensuring transparency and alignment with company objectives.
- Lead change management initiatives, ensuring smooth transitions for client impacting data changes.
- Collaborate with cross-functional teams to align data operations with organizational objectives and improve data workflows.
- Identify and mitigate risks related to data quality, operational scalability, and process governance.
- Make critical decisions within control limits and escalate significant risks to senior leadership as needed.
- Proactively anticipate risks that could impact data integrity or business operations and implement preventive measures.
- Clearly convey the group’s objectives, priorities, and responsibilities to promote understanding of their impact on company goals.
- Foster a growth-oriented culture by mentoring junior managers and team leads, preparing them for expanded roles.
- Build and Monitor KPIs, SLAs, and operational metrics to enable a culture of performance on the team and drive client satisfaction, driving corrective actions as needed.
- Collaborate with clients and stakeholders to understand their evolving data requirements and ensure operational services meet expectations.
- Develop proactive solutions to meet future client needs, staying ahead of market trends and emerging demands.
- Establish feedback loops with key clients to track satisfaction levels and identify potential service improvements.
Requirements
- Bachelor’s degree in a STEM field preferred ; relevant experience may substitute for education
- 10+ years working in data operations or a closely related data-heavy environment
- Minimum 5+ years managing people , ideally across global teams and multiple locations
- Hands-on technical ability: SQL, databases and the ability to guide analysts through troubleshooting
- Experience working with energy, finance, or commodities data
- Proven track record building or scaling data operational functions (teams, processes, frameworks)
- Strong background in automation, process improvement and delivering measurable efficiency gains
- Experience defining, tracking and improving operational metrics, KPIs, and MI reporting
- Comfortable driving both strategic initiatives and day-to-day operational resolutions
- Confident working across cross-functional groups and able to challenge assumptions or push for better outcomes
- Familiarity with Jira, Confluence, and a data visualization tool (Power BI, Tableau, Looker, etc.)
- Able to balance independence with governance boundaries and knows when to escalate
- Thrives in a dynamic environment with shifting priorities.
Benefits
- Significant opportunity to make a measurable impact on product strategy, revenue growth and customer success
- Join a company culture that values innovation, collaboration and customer-centric thinking
- We appreciate all applications, but only short-listed candidates will be contacted for further consideration.
- We’re looking forward to seeing how you can make an impact with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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