Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- CRM Ops Senior Analyst for Gringo and Zapay driving operational excellence and improvement initiatives across campaigns and platforms. Ensuring quality and technical governance in the operational execution.
Responsibilities
- Operate and maintain CRM journeys and campaigns for Gringo and ONC with quality and predictability.
- Build campaigns, canvases, segmentations, tests, dynamic assets, and entry/exit rules in Braze.
- Ensure technical and functional QA before go-live.
- Monitor operational performance of initiatives and flag risks, issues, and improvement opportunities.
- Serve as a reference for mid-level and junior analysts on the team, supporting prioritization, review, and technical development.
- Work with the coordinator on data topics, implementation, technical measurement, and operational evolution.
- Identify process bottlenecks and propose efficiency and scale improvements.
- Support more complex projects such as new journeys, event reviews, channel troubleshooting, and deliverability topics.
Requirements
- Relevant experience in CRM Ops, Marketing Automation, or CRM operations.
- Strong proficiency with Braze.
- Experience with email, push, WhatsApp, and automated flows.
- Experience with segmentation, QA, troubleshooting, and monitoring operational metrics.
- Analytical ability, organization, and clear communication skills.
- Prior experience in multi-product or multi-brand operations (not required, but a strong plus).
- Experience with deliverability, IP warming, or reputation recovery (not required, but a strong plus).
- Knowledge of SQL, email HTML, or integrations (RPL, APIs…) (not required, but a strong plus).
Benefits
- Health insurance (SulAmérica)
- Dental insurance (Bradesco)
- Wellhub (formerly Gympass) – extendable to up to 3 dependents
- 24/7 telemedicine – online video consultations available every day of the week
- Waiver of the SEM PARAR subscription fee – for 1 vehicle on the Tag Imparável plan
- Meal allowance or food voucher – you choose the best option:
- Meal voucher (VA) for supermarket purchases
- Food voucher (VR) for everyday restaurant use
- Birthday day-off (personal and company)
- Pregnancy support program and extended paternity leave
- Life insurance
- Childcare allowance
- Support for dependents with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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