Client Success Manager enhancing client satisfaction and managing relationships at ThoughtFull. Driving business growth and maximizing client engagement through proactive support and recommendations.
About the role
- Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
Responsibilities
- The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
- This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.
- The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
- Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely, and continuously gain business value from our products and services.
- We serve as the trusted point of contact for Slack’s strategic key customers across the customer lifecycle.
- Part coach, project manager, consultant, and product specialist, our Slack CSMs work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them.
Requirements
- 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
- Possess industry-relevant expertise and begin honing skills in a relevant functional area
- Should understand the broad impact of the industry on the customer’s business
- Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
- Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
- 3-4 years of direct experience working on Slack; familiarity with Slack best practices and an understanding of how Slack enables modern workplace collaboration
- Slack Certified Admin certification
- Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer)
- Expert knowledge of core capabilities: Channels & Collaboration, Canvas, Lists, Integrations, Workflow Builder, Workspace Administration
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Hands - on CRM Manager designing email and automation campaigns to optimize conversion for a pet supplements company. Requires strong copywriting and basic design skills with hybrid work in Berlin.
Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
Customer Success Manager enhancing client relationships and driving value at a customer - oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
Enterprise Customer Success Manager at GoodData, managing strategic customer relationships and driving analytics platform adoption. Collaborate cross - functionally to deliver value and growth for enterprise accounts.
Technical Success Manager working directly with clients while leveraging LoanPro SaaS platform for lending solutions. Collaborates with internal teams to ensure customer satisfaction and implementation success.
CT
Customer Success Operations Manager at Clio focusing on onboarding and professional services for B2B legal tech. Analyzing processes and driving efficiencies for customer success teams.
Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.