Team Member Experience Leader responsible for improving team member engagement and experience at Pizza Hut Global. Involves collaboration, project management, and cultural insight.
Responsibilities
Support with the creation of the Global Team Member Experience Framework, support completion of the Employee Experience Mapping project
Lead action against the Team Member Experience Framework to make meaningful improvement in the resources and programs that lead to our ability to deliver on our Best Jobs target
Benchmarks our current team member offerings vs. needs for our future employees, roll up areas not captured within the Team Member Experience Framework and support with our internal response
Keep track of cultural norms around employment and build capability with leaders across our central Pizza Hut and franchise teams
Identify insights needed to support our ability to deliver against Best Jobs and work with the necessary partners to make these a reality across all our global markets
Act as a thought partner to Operations Capability Manager, Restaurant Capability Manager, Training Technology Manager, and Global Ops partners on initiatives that touch the restaurant teams
Responsible for vendor management for applicable projects
Responsible for budget management for projects
Requirements
3+ years of multi-unit operations and/or field HR experience required
Strong understanding of cultural trends, especially with Gen Z
Experience working in a Pizza Hut is preferred, experience in front line restaurant and retail experience required
Experience leading large scale implementations across region/area required
Experience with project management a plus
Experience with employee engagement surveys a plus
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