Operations Assistant Manager overseeing health and dental claims teams at Manulife. Responsible for managing operations and ensuring adjudication accuracy while driving process improvements.
YE
Hybrid Associate Manager, Digital & Technology Ops
Posted 1 hour ago
About the role
- Overseeing on-premise channel operations and scaling in-restaurant technologies. Managing performance of FOH and BOH technologies including POS, kiosks, and digital menu boards.
Responsibilities
- Oversee all on-premise channel operations to ensure high performance and superior customer experiences.
- Manage the deployment and performance of all FOH and BOH technologies, including KDS and POS.
- Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
- Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
- Develop and execute strategies to scale on-premise technology solutions across restaurants.
- Continuously analyze performance data to identify opportunities for improvement and optimize operations.
- Collaborate with cross-functional teams to align on-premise operations with overall business objectives.
- Manage the commercialization and operational integration of digital platforms to enhance efficiency.
Requirements
- Bachelor’s degree in business, Engineering, Technology, or a related field preferred.
- Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
- Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
- Strong project management and analytical skills.
- Excellent stakeholder management, communication and collaboration skills.
- Experience with FOH and BOH technologies, digital menu boards, and kiosks.
- Ability to manage multiple projects and drive technology performance improvements.
Benefits
- Bonus eligibility
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Operations Manager responsible for leading teams in Health & Dental Claims at Manulife. Ensuring accurate, compliant adjudication while managing operational excellence and team performance.
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