Overseeing on-premise channel operations and scaling in-restaurant technologies. Managing performance of FOH and BOH technologies including POS, kiosks, and digital menu boards.
Responsibilities
Oversee all on-premise channel operations to ensure high performance and superior customer experiences.
Manage the deployment and performance of all FOH and BOH technologies, including KDS and POS.
Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
Develop and execute strategies to scale on-premise technology solutions across restaurants.
Continuously analyze performance data to identify opportunities for improvement and optimize operations.
Collaborate with cross-functional teams to align on-premise operations with overall business objectives.
Manage the commercialization and operational integration of digital platforms to enhance efficiency.
Requirements
Bachelor’s degree in business, Engineering, Technology, or a related field preferred.
Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
Strong project management and analytical skills.
Excellent stakeholder management, communication and collaboration skills.
Experience with FOH and BOH technologies, digital menu boards, and kiosks.
Ability to manage multiple projects and drive technology performance improvements.
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