Operations Assistant Manager overseeing health and dental claims teams at Manulife. Responsible for managing operations and ensuring adjudication accuracy while driving process improvements.
About the role
- Senior FinOps Strategy Manager leading Trainline’s enterprise-wide FinOps strategy and optimizing technology spends. Engaging with cross-functional teams to embed FinOps principles and drive financial accountability.
Responsibilities
- Lead the development and execution of Trainline’s enterprise-wide FinOps strategy, aligned to business objectives and technology transformation goals
- Establish policies, frameworks and best practices to manage and optimise technology spend across all systems
- Embed FinOps principles across the organisation, driving a culture of cost transparency, accountability and optimisation
- Partner closely with Finance, Technology, Procurement and Business teams to align spend with value and outcomes
- Oversee governance frameworks for cost allocation, chargeback and financial accountability across departments
- Define decision-making frameworks for technology investment, rationalisation and optimisation
- Provide executive-level insight into total cost of ownership (TCO), return on investment (ROI), spend patterns and cost drivers
- Support budgeting, forecasting and long-term planning for technology investments
- Influence senior stakeholders to balance cost efficiency with innovation and growth
- Build, lead and develop a high-performing FinOps team through coaching, mentoring and capability building
- Champion FinOps training and certification programmes across Technology and Finance
- Represent Trainline in external FinOps communities and industry forums
Requirements
- Proven experience in technology finance, FinOps or strategic financial management within a technology-driven organisation
- Strong experience managing AWS accounts and driving cloud cost optimisation best practices
- Deep understanding of cloud economics, SaaS models, IT procurement and governance frameworks
- A track record of defining and executing strategy at an enterprise level
- Excellent leadership and stakeholder management skills, with the ability to influence senior and executive audiences
- Strong analytical and problem-solving skills, with experience in financial modelling and reporting
- Familiarity with FinOps Foundation principles and certifications (desirable)
- Experience in systems operations, business systems analysis or related senior roles
- Understanding of SaaS contracts, vendor management and cloud financial management
- Ability to create clear, structured playbooks or frameworks to guide organisational decision-making
- Exceptional written and verbal communication skills
- A strategic, collaborative and proactive mindset, with a passion for transparency, efficiency and innovation
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to further reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths and transparent pay bands
- Personal learning budgets and regular learning days
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Operations Manager responsible for leading teams in Health & Dental Claims at Manulife. Ensuring accurate, compliant adjudication while managing operational excellence and team performance.
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