Hybrid Operations Strategist III

at Navy Federal Credit Union

• Job title: Operations Strategist III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $78,400 - $123,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Vienna, United States

About the role

• Operations Strategist managing complex initiatives at Navy Federal Credit Union. Ensuring processes and strategies align with operational objectives for effective execution.

Responsibilities

• Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
• Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
• Lead and oversee project teams on most complex initiatives of significant business risk and impact across the organization
• Oversee the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
• Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
• Analyze and review operational dashboards with project progress, resource allocation, and communication status
• Oversee regular project reviews to assess business alignment and identify areas for improvement
• Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors and review results
• Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to most complex business services/or operation/or member service areas
• Identify and collaborate with various levels of staff to accomplish tasks/assignments and recommend and execute most complex process improvements
• Review as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve most complex operation strategies for the branch
• Monitor key performance indicators, determine gaps in performance metrics, recommend change management techniques for efficiency/quality improvements to most complex processes
• Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
• Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
• Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
• Provide results of and develop recommendations based on analysis and research of trends in support of most complex projects and initiatives
• Lead the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
• Identify most complex operational, training, and service/products goals and create opportunities to join forces across the organization
• Ensure consistent, appropriate and fluid communication across the organization
• Lead staff in resolution of most complex and/or unique problems
• Perform other duties as assigned

Requirements

• Expert knowledge of project/process improvement/change management methodologies
• Significant experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
• Extensive experience using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
• Significant experience in leading large projects/initiatives which have business risk and impact
• Advanced in the use of PCs and software applications.
• Ability to manage multiple activities simultaneously and achieve desired results
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert research, analytical, and problem solving skills
• Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
• Expert organizational, and planning and time management skills
• Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
• Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• 5-7 Years of Underwriting Experience Required
• Exceptional communication skills (both verbally and in writing)
• Expert level knowledge of current Underwriting policies and procedures
• Ability to present to large audiences and executive leadership
• Ability to present on behalf of Credit Underwriting to internal and external business partners
• Experience with independent research and proposal creation

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements