Data Operations Associate responsible for tracking and managing global finance transactions for Green Street. Ensures data accuracy and performs analysis, reporting, and management duties.
About the role
- Operations Assistant Manager overseeing health and dental claims teams at Manulife. Responsible for managing operations and ensuring adjudication accuracy while driving process improvements.
Responsibilities
- Manage daily operational activities across large or multiple Health & Dental Claims teams to meet quality, accuracy, timeliness, and service-level targets
- Set daily and weekly priorities, allocate resources, and adjust plans to meet operational demands and customer expectations
- Monitor key performance indicators and operational data, identifying risks, trends, and opportunities to improve results
- Provide formal supervisory leadership including coaching, development planning, performance management, and skill‑building for team members, including supervisors/leads
- Support employee well‑being, inclusion, and team engagement through open communication and supportive leadership
- Ensure claims are adjudicated accurately and responsibly, with strong attention to customer experience and fairness
- Handle complex escalations, balancing policy, risk, and empathy to resolve issues effectively
- Partner with Quality, Fraud, and Compliance teams to maintain strong controls and uphold audit standards
- Recommend and support the implementation of process enhancements, technology changes, and workflow optimization
- Contribute to Manulife’s modernization initiatives by encouraging innovation, automation, and digitization
- Participate in or lead cross‑functional improvement projects aligned with business plans
- Work closely with leaders across Group Benefits, including Claims Strategy, IT, Product, and Customer Experience teams
- Communicate performance, risks, and priorities to senior leadership and partner teams
- Build relationships that strengthen operational alignment and customer outcomes
Requirements
- 3–5+ years of operations leadership experience, preferably within insurance, financial services, or health benefits
- Knowledge of Group Benefits Health & Dental claims processes, regulatory requirements, and industry standards
- Demonstrated ability to supervise large teams, set priorities, and manage operational complexity
- Strong communication and interpersonal skills, with the ability to simplify information and mitigate conflict
- Data-driven decision-making and comfort working with performance metrics and dashboards
- Strong problem-solving skills and the ability to navigate escalated or ambiguous cases
- Experience in digital operations, workflow systems, automation, or transformation initiatives (preferred)
- Familiarity with Lean, Agile, or continuous improvement methodologies (preferred)
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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