Operations Assistant Manager overseeing health and dental claims teams at Manulife. Responsible for managing operations and ensuring adjudication accuracy while driving process improvements.
About the role
- Operations Manager working in hybrid setup across parking site projects in Poland. Engaging in technical planning, customer management, and continuous improvement for ongoing projects.
Responsibilities
- Technical planning: You are responsible for the technical planning of our parking sites, including the analysis and determination of hardware placements across the parking area. This role is fully office-based and does not require on-site appointments.
- Coordination: You manage internal and external resources to ensure project progress and work closely with various teams in the Operations department and beyond.
- Installation planning: You plan installations and maintenance activities and show creativity in solving any on-site issues that arise.
- Customer management: You act as the technical point of contact for your projects and coordinate a smooth installation/commissioning process with the customer.
- Continuous improvement: You challenge the status quo and ensure ongoing process optimization.
- Reporting: You regularly report KPIs and collaborate closely with various teams.
Requirements
- Background: You hold a degree in industrial engineering, (technical) business administration, or a comparable qualification.
- Experience: You bring around 1-2 years of experience in project management or operations.
- Technical affinity: You have spatial reasoning skills, technical understanding, and a hands-on mentality.
- Work style: Analytical thinking as well as structured and thorough work are among your strengths.
- Think out of the box: You work independently and take ownership, demonstrating proactivity and solution-oriented thinking.
- Open personality: You communicate confidently with internal and external stakeholders.
- Language skills: Your Polish is at C2 level, and you communicate fluently and confidently in English (B2).
Benefits
- Flexibility & Responsibility: Your workday, your performance – Our hybrid model empowers you to focus from home, get fresh perspectives during workation, and connect in person during our Anchor Days (Tuesday to Thursday)
- Ownership & Autonomy: Your impact, your results – Take full ownership of your area and your KPIs
- Team Culture & Networking: Real connections – also beyond the day-to-day. Celebrate successes with us at legendary team events and OKR parties
- Top Equipment & Ergonomics: Mac or Windows, in the office or remote – we make sure you’re set up for efficiency and comfort
- Dress Code? Your Code: What you do matters more than what you wear – dress in whatever makes you feel your best
Job title
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Operations Manager responsible for leading teams in Health & Dental Claims at Manulife. Ensuring accurate, compliant adjudication while managing operational excellence and team performance.
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