PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Own the customer journey post-sale for a portfolio of Mid-market and Enterprise customers.
- Conduct onboarding, training, and regular check ins, including QBRs and strategic reviews.
- Monitor product usage, health scores, and customer feedback to drive action and prevent churn.
- Collaborate with Sales to identify upsell/cross-sell opportunities and support renewals.
- Provide insights to the Product team to inform roadmap decisions based on customer feedback.
- Maintain accurate and detailed records of all customer activity in CRM systems (HubSpot) and customer success platforms.
- Serve as a trusted advisor and advocate for your customers.
Requirements
- 2-3 years in customer success, account management, or enterprise support in a SaaS environment.
- Experience working with Mid-Market and Enterprise customers across international markets
- Excellent communication, relationship building, and problem solving skills.
- Strategic mindset with a hands on attitude.
- Proficiency in CRM tools like HubSpot and customer success platforms.
- Ability to manage multiple stakeholders and influence outcomes.
- Fluent in English (spoken and written); additional languages are a plus.
Benefits
- Competitive salary package
- Team bonus scheme and a great Stock Option plan
- Individual training budget for professional development and continuous training
- Impressive benefits package, incl. office gym, nutritionist, meal vouchers and much more
- Private medical insurance plan
- Exciting & friendly surrounding
- International, fast-paced and flexible working environment
- Hybrid working
- Commuting expenses
- Equal opportunity and workplace diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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