Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Branch Manager leading service activities for Xylem's Flygt brand. Responsible for staff management, customer service, and budget oversight in Florida locations.
Responsibilities
- Hire, train, and evaluate service technicians
- Create work schedules and assign tasks to team members
- Ensure high levels of customer satisfaction by addressing any concerns or complaints
- Develop and maintain strong relationships with customers
- Monitor and maintain inventory levels of service parts and equipment
- Develop and manage service department budget
- Establish and maintain quality assurance standards for service department
- Ensure service department follows all safety regulations and guidelines
- Prepare and present regular reports on service department performance
- Communicate regularly with upper management on service operations and any issues or concerns
Requirements
- Preferred: bachelor’s degree in Business Administration, Supply Chain Management or related field
- At least 4 years experience
- At least 1 year experience as a people manager or equivalent work experience
- In-depth understanding of inventory management principles and practices
- Experience with developing and implementing inventory management policies and procedures
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Proficiency in inventory management software and systems.
Benefits
- Medical, Dental, Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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