Branch Manager leading service activities for Xylem's Flygt brand. Responsible for staff management, customer service, and budget oversight in Florida locations.
Responsibilities
Hire, train, and evaluate service technicians
Create work schedules and assign tasks to team members
Ensure high levels of customer satisfaction by addressing any concerns or complaints
Develop and maintain strong relationships with customers
Monitor and maintain inventory levels of service parts and equipment
Develop and manage service department budget
Establish and maintain quality assurance standards for service department
Ensure service department follows all safety regulations and guidelines
Prepare and present regular reports on service department performance
Communicate regularly with upper management on service operations and any issues or concerns
Requirements
Preferred: bachelor’s degree in Business Administration, Supply Chain Management or related field
At least 4 years experience
At least 1 year experience as a people manager or equivalent work experience
In-depth understanding of inventory management principles and practices
Experience with developing and implementing inventory management policies and procedures
Excellent organizational and time management skills
Strong analytical and problem-solving abilities
Effective communication and interpersonal skills
Proficiency in inventory management software and systems.
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