Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Partner Success Manager focusing on growing strategic partnerships in accounting and consulting for AI-native ERP company. Driving product adoption and fostering partner success in fast-paced environment.
Responsibilities
- Own and grow a portfolio of strategic accounting and consulting partners
- Run recurring partner success and business review meetings
- Develop and execute structured partner success plans
- Lead partner enablement, training, and ongoing certification efforts
- Translate complex accounting challenges into AI-powered Rillet workflows
- Drive product adoption, retention, and expansion across partner accounts
- Partner with Product to deliver real-time partner feedback and use cases
- Coordinate with Engineering to triage and resolve partner-impacting issues
- Ensure smooth handoff and alignment with Implementation and Sales
- Establish consistent execution rhythms for partner engagement and success
Requirements
- 3+ years of experience in public accounting, financial systems implementation, or financial strategy consulting
- Strong familiarity with ASC 606 and revenue recognition concepts
- Experience supporting accounting system implementations or integrations
- Comfortable operating between accounting requirements and technical workflows
- Exceptional communicator with strong relationship-building instincts
- Self-starter who thrives in fast-paced, ambiguous environments
- Highly organized with strong ownership mentality
- Product-curious and motivated to become a domain expert
- Strong judgment and structured problem-solving approach
- Experience working with SaaS companies as clients or internal stakeholders
- ERP experience
- Startup or high-growth technology environment exposure
Benefits
- Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
- Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
- Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
- Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CRM & Digital Manager managing Salesforce strategy and digital initiatives at Volkswagen Group. Leading cross - functional teams and driving CRM adoption in automotive processes.
Junior Customer Success professional at Payscale executing digital outreach campaigns using Gainsight. Collaborating with teams to optimize customer engagement and enhance pay strategies through digital programs.
Senior Vice President of Customer Success leading global strategy at a top alumni engagement platform in the financial sector.
Senior Vice President of Customer Success leading global CS organization for Enterprise Alumni. Focusing on retention, expansion, and customer value in the financial sector with a distributed team.
Lead and scale Customer Success at a market leading Alumni engagement platform in the financial sector. Responsible for retention, expansion, and customer value with teams across Europe and the US.
Junior CRM Consultant implementing and configuring CRM platforms like HubSpot and Dynamics. Focus on optimizing processes and supporting client teams in digital transformation.
Customer Success Specialist managing campus partnerships and course material operations at VitalSource. Combining customer service expertise to enhance the student experience in a hybrid role.
Customer Success Agent ensuring exceptional service for customers at a healthtech startup in Berlin. Collaborating with teams to analyze requests and improve processes for better customer satisfaction.
Customer Success Manager responsible for maintaining client relations and ensuring satisfaction for logistics services at CEVA. Leading service coordination and value generation across customer accounts.