Call Center Agent in the banking sector featuring flexible hours and competitive pay. Providing customer support for payment arrears and developing payment plans to clients.
About the role
- Customer support role for Home Agent in São Paulo, focusing on client inquiries via various channels. Requires home office setup and occasional office attendance in Vila Olímpia.
Responsibilities
- Provide support to our customers for various types of requests related to their product or service. Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Multichannel;
- Outbound and inbound support.
Requirements
- High school diploma or equivalent;
- Ability to work in a home-office (remote) model;
- Have an appropriate workspace for home office (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to occasionally work from our office in Vila Olímpia, São Paulo;
- Wired internet connection with at least 10 Mbps (do not use Wi‑Fi);
- Experience as an outbound or inbound customer service agent;
- Comfortable with technology and quick to learn new software.
Benefits
- Meal allowance (food voucher)
- Dental care
- Childcare assistance (children up to 24 months)
- Transportation allowance
- Life insurance
- Discounts on courses, university tuition and amusement parks
- Corporate partnership with SESC
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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