Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Customer support role for Home Agent in São Paulo, focusing on client inquiries via various channels. Requires home office setup and occasional office attendance in Vila Olímpia.
Responsibilities
- Provide support to our customers for various types of requests related to their product or service. Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Multichannel;
- Outbound and inbound support.
Requirements
- High school diploma or equivalent;
- Ability to work in a home-office (remote) model;
- Have an appropriate workspace for home office (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to occasionally work from our office in Vila Olímpia, São Paulo;
- Wired internet connection with at least 10 Mbps (do not use Wi‑Fi);
- Experience as an outbound or inbound customer service agent;
- Comfortable with technology and quick to learn new software.
Benefits
- Meal allowance (food voucher)
- Dental care
- Childcare assistance (children up to 24 months)
- Transportation allowance
- Life insurance
- Discounts on courses, university tuition and amusement parks
- Corporate partnership with SESC
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.
Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
Asesor telefónico de ATC Cross Selling para Entel Chile manejando consultas y ventas. Proporcionando soporte y atención a usuarios de Entel en el área de Magdalena del Mar.