Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
About the role
- Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Responsibilities
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Requirements
- Successful candidate MUST reside in AZ.
- Registered Nurse (BSN or RN); valid nursing license in Arizona (compact accepted)
- 2 years nursing experience combined with at least 3 years of other clinical experience.
- Computer literacy and good keyboard skills
- Knowledge of Microsoft Word Products a plus
Benefits
- Competitive pay structure,
- Matching 401(k) with immediate vesting,
- Medical, dental, vision, life, & short-term disability insurance,
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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