Hybrid Senior Engagement Manager

at WillHire

• Job title: Senior Engagement Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $138,100 - $207,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, New York City, United States

About the role

• Engagement Manager leading customer engagements and guiding AI technology implementation at Workday. Responsible for customer adoption and value realization post go-live in enterprise applications.

Responsibilities

• End-to-end responsibility for several Sana customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Sana products
• Ensure retention and identify upsell opportunities
• Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
• Act as the AI specialist: You are guiding and enabling your customers to go through a GenAI transformation with Sana’s product. This includes activities such as Working closely with your customers’ C-level Executives on their AI strategy & transformation
• Implementing change management best practices
• Educating end users on GenAI and Sana’s tool
• Identifying, prioritizing and deploying AI use cases
• Understanding your customers’ business model and how to deliver value with a horizontal AI platform
• Understanding each team’s pain points and user problems, and how to solve them with Sana’s GenAI platform
• Project lead one or more Sana product implementations concurrently, including Partner-led deployments
• Ensure the project is successfully delivered within the budget and time outlined in the SOW
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Identify/resolve all issues that could impact project scope and/or timeframes
• Present at Executive Steering Committee meetings and lead QBRs

Requirements

• 5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives
• 3+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.
• Proven record of solving open-ended, unstructured problems where there was no prior blueprint
• Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
• A strong desire to build hands-on capability fast, including configuring applications to meet customer requirements
• Structured problem solving: Breaks ambiguous goals into solvable parts and drives execution
• Fast to learn: Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
• Vision selling: Persuasive communicator who can sell prospects and partners on the company’s mission and potential
• Client facing: Can manage complex client situations, command rooms of large amount of people, and has executive presence

Benefits

• Workday Bonus Plan
• Annual refresh stock grants
• Flexible work arrangements