Business Executive developing partnerships with Banco partner in Retail channel. Handling training and relationship management for Ticket products in Itaú's client base.
About the role
- Engagement Manager leading customer engagements and guiding AI technology implementation at Workday. Responsible for customer adoption and value realization post go-live in enterprise applications.
Responsibilities
- End-to-end responsibility for several Sana customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Sana products
- Ensure retention and identify upsell opportunities
- Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
- Act as the AI specialist: You are guiding and enabling your customers to go through a GenAI transformation with Sana’s product. This includes activities such as Working closely with your customers’ C-level Executives on their AI strategy & transformation
- Implementing change management best practices
- Educating end users on GenAI and Sana’s tool
- Identifying, prioritizing and deploying AI use cases
- Understanding your customers’ business model and how to deliver value with a horizontal AI platform
- Understanding each team’s pain points and user problems, and how to solve them with Sana’s GenAI platform
- Project lead one or more Sana product implementations concurrently, including Partner-led deployments
- Ensure the project is successfully delivered within the budget and time outlined in the SOW
- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
- Provide guidance and mentoring to Professional Services resources working on your implementations
- Ensure projects are properly planned and staffed
- Identify/resolve all issues that could impact project scope and/or timeframes
- Present at Executive Steering Committee meetings and lead QBRs
Requirements
- 5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives
- 3+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.
- Proven record of solving open-ended, unstructured problems where there was no prior blueprint
- Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
- A strong desire to build hands-on capability fast, including configuring applications to meet customer requirements
- Structured problem solving: Breaks ambiguous goals into solvable parts and drives execution
- Fast to learn: Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
- Vision selling: Persuasive communicator who can sell prospects and partners on the company’s mission and potential
- Client facing: Can manage complex client situations, command rooms of large amount of people, and has executive presence
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Flexible work arrangements
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