Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
WI
Hybrid Senior Director, Digital Customer Success Transformation – Innovations
Posted last month
About the role
- Senior Director focusing on digital customer success transformations at Workday. Leading multi-functional teams to enhance client outcomes and streamline processes with innovative solutions.
Responsibilities
- Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality.
- Develops and applies metrics for process and performance measurement.
- Provides guidance on re-engineering techniques for process improvement.
- Defines, designs, and implements solutions to achieve desired business outcomes.
- Provide subject matter expertise and project management guidance to large enterprise initiatives.
Requirements
- 10+ years leadership experience leading multi-functional teams
- 12+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
- Bachelor's degree or equivalent work experience
- Outstanding written, visual representation, and verbal communication skills.
- Experience with automating manual processes through systems requirements analysis, design and documentation.
- Strong ability to establish relationships, influence without authority, and drive alignment across teams.
- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.
- Passion for customer service and commitment to delivering high-quality results.
Benefits
- Workday Bonus Plan or role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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