GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
WI
Hybrid Senior Director, Digital Customer Success Transformation – Innovations
Posted 3 days ago
About the role
- Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality.
- Develops and applies metrics for process and performance measurement.
- Provides guidance on re-engineering techniques for process improvement.
- Defines, designs, and implements solutions to achieve desired business outcomes.
- Provide subject matter expertise and project management guidance to large enterprise initiatives.
Requirements
- 10+ years leadership experience leading multi-functional teams
- 12+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
- Bachelor's degree or equivalent work experience
- Outstanding written, visual representation, and verbal communication skills.
- Experience with automating manual processes through systems requirements analysis, design and documentation.
- Strong ability to establish relationships, influence without authority, and drive alignment across teams.
- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.
- Passion for customer service and commitment to delivering high-quality results.
Benefits
- Workday Bonus Plan or role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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