As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
WI
Hybrid Senior Director, Digital Customer Success Transformation – Innovations
Posted 4 months ago
About the role
- Senior Director focusing on digital customer success transformations at Workday. Leading multi-functional teams to enhance client outcomes and streamline processes with innovative solutions.
Responsibilities
- Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality.
- Develops and applies metrics for process and performance measurement.
- Provides guidance on re-engineering techniques for process improvement.
- Defines, designs, and implements solutions to achieve desired business outcomes.
- Provide subject matter expertise and project management guidance to large enterprise initiatives.
Requirements
- 10+ years leadership experience leading multi-functional teams
- 12+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
- Bachelor's degree or equivalent work experience
- Outstanding written, visual representation, and verbal communication skills.
- Experience with automating manual processes through systems requirements analysis, design and documentation.
- Strong ability to establish relationships, influence without authority, and drive alignment across teams.
- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.
- Passion for customer service and commitment to delivering high-quality results.
Benefits
- Workday Bonus Plan or role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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